Operations Manager

Experience

Sales Engineer — Sep 2024 – Present

• Promoting and presenting products for mega yachts, super yachts, motor yachts in the marine industry. 

• Visiting, consulting for clients to explain product details and quality reassurance in shipyards and marinas around

Sales Executive, Import-Export Executive | Bas Accumulator Industry and Trade Inc. — Feb 2023 – Sep 2024

• Creation of orders, relevant payment transactions after order confirmation, management of customs clearance of products, nationalization of products, transfer to warehouses, preparation of packing lists, logistics management. Domestic and international pricing, stock management. 

• Managing the entire process from preparation of export price offers, sales and product delivery to the customer.

Customer Sales and Support Specialist, technical support | Teleperformance — Jul 2022 – Feb 2023

• Provided global sales and technical support for GoDaddy products, including domains, hosting services, and security certificates.

• Executed sales strategies to promote digital products and increase customer acquisition.

• Delivered technical assistance and customer support to resolve product-related issues and improve customer satisfaction.

E-Commerce Specialist | iRobot — Nov 2021 – Jun 2022

• Managed end-to-end order processes, including invoicing, warehouse coordination, cargo tracking, and customer information management.

• Oversaw product page updates, content corrections, website improvements, and new system implementations across company websites and marketplaces.

• Executed campaign and promotional activities to increase web sales during special occasions.

• Conducted competitor benchmarking and market analysis to identify growth opportunities.

• Responded to customer inquiries via phone, WhatsApp, and social media, providing product and technical support.

• Delivered CRM support by explaining product features and resolving technical issues for local and international customers in English.

E-Commerce Marketplace Executive, Amazon TR account manager | Biggplus Groups of Companies — Feb 2021 – Aug 2021

• Managed Amazon TR seller account operations, including stock control, product listings, and categorization.

• Created and edited A+ content and ensured accurate product content entries.

• Launched new products and proposed product opportunities to the purchasing department.

• Monitored commission invoices and ensured accurate marketplace financial tracking.

• Utilized Entegra software to manage marketplace operations efficiently.

E-Commerce Specialist | Altınbaş Jewelry — Jun 2020 – Feb 2021

• Managed domestic and international marketplace operations across Trendyol, n11, Hepsiburada, Çiçeksepeti, GittiGidiyor, and Fruugo.

• Oversaw order processing, stock control, product supply, invoicing, and operational workflows from order placement to delivery.

• Performed product integrations and listings using Ayen Software, including category and variant management.

• Responded to customer inquiries and resolved complaints across marketplace platforms.

• Identified high-performing “hero” products during campaign periods and implemented marketing strategies to boost sales.

• Supported digital marketing activities, including email campaigns and product planning based on market trends and customer demand.

Management Trainee — Jan 2017 – Jan 2018

• Supported sales growth initiatives through store and operational performance monitoring.

• Conducted regular branch visits and supervised order management and consignment control.

• Ensured compliance with brand standards, operational procedures, and company policies.

• Assisted with inventory control, product evaluations, and branch management support activities.