Customer Service Representative

Candidate is an Operations Support Specialist with over 6 years of experience in onboarding, project coordination, and Tier 1 technical support across tech, iGaming, and customer service sectors. Skilled in using tools such as Zendesk, Front, ClickUp, and UI Bakery for ticket management, issue escalation, and workflow optimization. Strong background in technical troubleshooting, game and platform monitoring, and cross-team collaboration to ensure service integrity and compliance. Multilingual communicator fluent in English, Georgian, and Hebrew, with additional proficiency in Russian and Mandarin.

UoPeople / Computer Science

2018-2022

Tech Support Coordinator

Industry: Retail Apparel and Fashion

2023 – 2025

• Provided first-line technical support for product issues, login problems, and platform errors.

• Handled high volumes of emails, chats, and support tickets with clarity and speed.

• Coordinated with internal teams (tech, ops, authentication) to resolve issues and follow-ups.

• Used Zendesk and Front to triage requests, escalate when needed, and keep service levels on track.

Onboarding Specialist

Industry: Gambling Facilities and Casinos

2022 - 2024

• Managed end-to-end onboarding for new clients and internal users.

• Created and maintained onboarding documentation and tutorials.

• Assisted in client setup across systems and platforms with a focus on reducing activation time.

• Provided technical support during onboarding phase to ensure smooth experience.

iGaming Support & Technical Operations Specialist

Industry: IT Services and IT Consulting

2021 – 2023

• Delivered front-line customer and tech support during live casino operations.

• Investigated player complaints, software glitches, and irregular game results.

• Liaised with technical teams to escalate bugs and ensure real-time fixes.

• Monitored gameplay for integrity and flagged any operational or system issues.

• Ensured accurate result logging and compliance with platform protocols.

Game Integrity Analyst & Operations Assistant

Industry: IT Services and IT Consulting

2018 – 2021

• Ensured game integrity by verifying cards and recording outcomes in compliance with internal rules.

• Entered game session data and flagged irregularities for senior review.

• Reported incidents and suspicious patterns to supervisors for escalation.

• Maintained accuracy in documentation and supported live gaming audits.

• Assisted with operational procedures to support smooth gameplay sessions.