Sales Representative

Candidate is a Customer Success and Sales Professional with 8 years of experience in client relationship management, business development, and account growth across SaaS, financial services, and software development. Skilled in lead generation, outbound and inbound sales, product presentations, and negotiations, with a proven record of driving revenue and customer retention. Experienced in onboarding and training, developing process documentation, and optimizing the customer journey to maximize engagement and product adoption. Recognized for strong stakeholder communication, project coordination, and consistent performance achievements.

Tbilisi State University / Master’s program in English language (field of study -British culture and politics)

Sokhumi State University / Bachelor's degree,  Major - English language and literature. Minor - International relations

Customer Success & Product Specialist
Industry: SaaS / HealthTech
Jan 2025 – Present

• Managing onboarding processes and guiding clients through the customer journey.

• Aligning product features with user needs and simplifying complex workflows.

• Creating FAQs, knowledge bases, and resources to reduce support demands.

• Collaborating with clients to maximize product value and improve retention.

• Optimizing engagement and enhancing overall user experience through continuous feedback loops.

Account Manager
Industry: Financial Services
Jan 2023 – Oct 2023

• Processed insurance claims for skilled nursing facilities, verified coverage, and negotiated settlements.

• Handled account management, collections, and cash tie-out while ensuring accurate bank reconciliation.

• Led onboarding and training for new hires.

• Developed step-by-step training manuals and work guides for consistent knowledge transfer.

Assistant Project Manager / Business Development Team Member
Industry: Construction
Apr 2021 – Jun 2022

• Managed stakeholder communications and tracked project progress across multiple initiatives.

• Prepared invoices, cost estimates, and scheduled inspections.

• Recruited, onboarded, and trained contractors to meet project needs.

• Awarded Employee of the Year for exceptional performance and dedication.

Quality Assurance Specialist
Industry: Financial Services
May 2019 – Mar 2021

• Monitored sales agents and evaluated performance to ensure compliance with company standards.

• Edited and proofread documents, producing high-quality reports.

• Implemented quality control guidelines to maintain accuracy and efficiency.

• Recognized multiple times as Employee of the Month for outstanding contributions.

Sales / Account Manager & Outbound Marketer
Industry: Software Development
Jul 2017 – Apr 2019

• Handled inbound inquiries, created WordPress demos, and delivered presentations to clients in the US and Canada.

• Specialized in selling web solutions to real estate professionals.

• Coordinated projects and ensured customer retention through consistent relationship management.

• Conducted cold calling, pitched SEO benefits, and wrote website copy to enhance client engagement.

Customer Support Specialist
Industry: Marketing and Advertising
Jun 2016 – Jun 2017

• Delivered exceptional customer support while ensuring compliance with industry regulations.

• Identified potential risks and implemented mitigation strategies.

• Maintained high standards of customer satisfaction through clear communication and effective problem-solving.