Sales Representative

Candidate has a diverse background in sales and customer support, with 3 years in sales and two years in customer support roles. Worked with U.S.-based health insurance companies and pharmacists, providing customer support and conducting B2B and B2C sales through cold calls. In the role as a Customer Support Representative, managed check-in/check-out processes, reservation management, and third-party relations with companies like Expedia, Agoda, Airbnb, and Booking.com. As an Account Manager and Sales Representative, was responsible for sales and account management, focusing on clients in the U.S. restaurant industry. Has experience using HubSpot for managing client pipelines and sales processes and is familiar with LinkedIn for potential lead generation. Effectively used email marketing and CRM systems for lead generation and tracking. The diverse experience highlights a strong capability to manage both sales and customer support responsibilities effectively.

Yerevan State University of Languages and Social Sciences / Bachelor’s Degree, Faculty of Translation and International Communication

Sales Representative

Industry: IT Services and IT Consulting

Jan 2023 - Feb 2024

• Reached out to potential leads through a variety of channels, such as email, phone, text, and social media

• Sold products or services to customers, and represented the brand

• Performed regular follow-ups with prospects to close deals in a timely manner

• Asked questions to pinpoint the best offerings, giving demos or presentations, and maintaining customer relationships, ensuring they have a positive experience from start to finish

• Negotiated with leads and used persuasion techniques to overcome objections and landing deals that are beneficial to the company, while also providing customers with optimal value

• Resolved customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management

• Identified customers needs to achieve satisfaction, building sustainable relationships and trust with customers

• Kept management informed by submitting activity and results reports, such as daily call reports, weekly work plans, monthly goals

• Developed customized sales techniques to successfully

Customer Support Representative

Industry: Hospitality

Sep 2021 - Nov 2022

• Provided valid and complete information by using the right methods/tools

• Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Processed refunds and credits when appropriate

• Developed relationships with customers through friendly interactions

• Provided customers with high qualified customer service via various online communications

• Dealt with customer issues and complaints and finding quick resolutions(over the phone and written communication)

• Handled hotel reception responsibilities (Guest check-in, check-out, reservation management)

• Created detailed reports of customer issues for further review

• Handled 3-rd Party Partner relations with Travel Agencies (Expedia, Agoda, Airbnb, Booking)

Sales Representative

Industry: Undisclosed

Sep 2019 - Aug 2021

• Dealt with US health insurance companies, partnering with US pharmacies

• Assisted more than 400 clients in a day over the phone, presenting and selling the products, meeting customer needs

• Planned and organizing daily work schedule to call on existing or potential sales outlets and other trade factors

• Handled customer complaints with empathy and composure

• Helped management to identify workflow issues and find solutions

• Performed regular follow-ups with prospects to close deals in a timely manner

Interpreter

Industry: Civic and Social Organizations

Jan 2019 - Jul 2019

• Performed various translation and interpretation duties from Armenian into English, including written texts, journalistic guides and articles

• Translated text projects, including legal documents, website content, news articles, and corporate reports

• Prepared and edited translation materials

• Read legal documents, scientific articles or news reports and rewrote into specified language