Account Manager

Candidate boasts a solid background with 3 years of experience in Sales and Account Management, showcasing their proficiency in building and nurturing client relationships. Starting as a Sales Representative, they dedicated 1.9 years to the role, demonstrating their skills in actively engaging with clients and driving sales. Subsequently, they transitioned into Account Management, where they further honed their abilities in overseeing and nurturing client accounts for a duration of 7 months. A significant aspect of their experience is their involvement with international clients, where they navigated both B2B (business-to-business) and B2C (business-to-consumer) relationships. This dual exposure suggests versatility in their approach to client management, adapting strategies to meet the distinct needs of both corporate and individual clients on an international scale. Their tenure in both Sales and Account Management positions reflects a well-rounded understanding of the sales process — from acquiring new clients to maintaining and expanding existing relationships. This experience implies proficiency in customer engagement, negotiation, and problem-solving.

International Black Sea University (IBSU) / Bachelor's degree, Computer Science

2020 - 2024

University of Applied Sciences at Zwickau / Computer Science

Erasmus + exchange program

Mar 2021 - Jul 2021

Account Manager / Social Boost

2023 - Present

Tbilisi, Georgia

• Demonstrated empathy, responding promptly to clientinquiries.

• Actively addressed complaints, building strong, lasting relationships.

• Monitored campaign development, ensuring alignment with goals.

• Successfully retained clients through proactive satisfaction strategies and upgrades.

• Collaborated with teams to enhance services based on client feedback.

• Conducted regular check-ins, monitored satisfaction, and maintained detailed records.

• Proactively suggested and facilitated service upgrades with minimal disruption.

Sales Representative / Social Boost

2021 - 2023

Tbilisi, Georgia

• Conducted detailed consultations to grasp client's needs and challenges.

• Fostered strong relationships through effective communication.

• Addessed objections empathetically, reinforcing trust and reliability.

• Maintained consistent follow-ups gather feedback and nurture client relationships.

• Stayed current on industry trends and product knowledge.

• Functioned as a trusted advisor.