E-Commerce Operations Manager

Abdulhakim is an experienced E-commerce Operations Manager with nearly 7 years of hands-on experience managing end-to-end operations for print-on-demand businesses, primarily on Amazon, with additional exposure to Shopify, Etsy, and TikTok Shop. He has progressed from Project Manager to Head of Operations, overseeing product launches, inventory forecasting, PPC performance, supplier coordination in the US and China, and leading teams of 8–10 people. Highly operational and data-driven, he built automated dashboards integrating OrderDesk and Keepa APIs to prevent stockouts, streamline fulfillment, and improve visibility, making him a strong fit for scaling and optimizing high-volume e-commerce operations.

Bachelor - BBA

Bogazici University

Head of Operations — Jul 2024 – Present

• Managed daily order tracking, ensuring timely fulfillment and addressing operational issues.

• Led and developed a team of 8-10 people, driving performance and collaboration across design and operations functions.

• Optimized print provider capacity, coordinating production schedules to meet demand.

• Handled domestic and international purchasing, managing supplier relationships in China and the USA to ensure smooth supply chain operations.

Co-Founder — Mar 2024 – Present

• Managed cross-border e-commerce on Amazon.com and Etsy, gaining expertise in international logistics and online marketplaces.

• Provided freelance product management and consulting services for mobile apps, translating client visions into actionable development roadmaps.

• Acted as a bridge between UI/UX designers and software developers, ensuring alignment between UX goals and technical implementation.

• Collaborated with design firm Userspots and developers of FundFlux and iLuno to refine web and mobile product interfaces.

Project Manager | Amazon — May 2019 – Jul 2024

• Led e-commerce projects on Amazon USA Marketplace, driving product research, supplier sourcing, and new product ideas to boost sales.

• Developed and implemented streamlined order flow systems via API integrations, ensuring efficiency and seamless operation.

• Collaborated with in-house designers to create compelling, brand-aligned listing images and optimized Amazon listings for maximum visibility.

• Managed ad campaigns and continuously analyzed KPIs to drive strategic optimizations and improve overall sales performance.

Audit Intern | KPMG — Nov 2018 – Jan 2019

• Assisted in four real-sector audit projects, preparing financial breakdowns and presenting findings to company executives.

• Evaluated accounting processes and departmental roles to identify inefficiencies and ensure compliance.

Financial Affairs Intern | DenizBank — Jun 2017 – Jul 2017

• Assisted with invoicing and document reviews at DenizLeasing and DenizFleet, gaining insight into financial leasing operations.

• Observed banking operations firsthand through visits to the Treasury Department and InterTech, gaining exposure to corporate workflows.

Co-Founder | Pet Sitter Marketplace — Feb 2017 – Jun 2017

• Conducted customer research through interviews with pet owners and sitters, validating demand for a pet-sitting marketplace.

• Designed and launched a landing page MVP, successfully matching a cat owner with a sitter and generating commission-based revenue. TV8

Housekeeper | Xanterra Parks and Resorts — Jun 2016 – Sep 2016

• Worked full-time as a housekeeper at the Oasis at Death Valley, providing guest services while immersing in American culture.

• Enhanced English language skills and cultural understanding by interacting with guests from around the world and visiting major U.S. cities.