Data Manager

Nino brings over 5 years of experience in customer service operations with a strong focus on CRM systems and data analysis. She has worked with tools such as Zendesk and other ticketing and file management systems, handling customer cases, tracking interactions, and analyzing operational data to improve service quality. In her role as a Team Lead, she has been responsible for monitoring KPIs, analyzing team performance, and supporting management with data-driven insights and reporting. Nino is highly detail-oriented, with experience in maintaining data accuracy, conducting data checks, and ensuring proper documentation across systems. She is also proficient in Microsoft Excel for reporting and analysis.

Bachelor - Business Administration

Guram Tavartkiladze Teaching University

Customer Service Team Lead — Aug 2022 – Present

• Lead and supervise a customer service team, ensuring high performance and service quality

• Monitor team KPIs and implement strategies to improve efficiency and customer satisfaction

• Provide coaching, training, and ongoing support to team members

• Handle escalations and resolve complex customer issues

• Coordinate daily operations and ensure smooth workflow across the team

Real Time Analyst — Oct 2023 – Mar 2024

• Monitored real-time operations and workforce performance to ensure service levels are met

• Analyzed data and adjusted staffing to optimize productivity and efficiency

• Coordinated with teams to address performance gaps and operational challenges

• Prepared reports and shared insights for decision-making

Customer Service Representative — Feb 2022 – Aug 2022

• Provided customer support via phone and digital channels

• Resolved inquiries and issues while maintaining high service standards

• Ensured accurate documentation of customer interactions

• Contributed to customer satisfaction and retention

Personal Assistant — Dec 2020 – Nov 2023

• Managed schedules, meetings, and administrative tasks

• Handled communication, correspondence, and document preparation

• Supported day-to-day operations and task coordination

• Assisted in organizing workflows and improving efficiency

Social Media Manager — Dec 2021 – Dec 2022

• Managed social media accounts and content planning

• Created and scheduled posts aligned with brand strategy

• Monitored engagement and optimized content performance

• Interacted with the online community to build brand presence

Customer Service Representative — Jul 2019 – Feb 2022

• Delivered customer support and resolved client inquiries efficiently

• Maintained strong communication and problem-solving standards

• Ensured accurate handling of customer data and requests

• Contributed to overall service quality and customer experience