• Senior UX Researcher at TBC Bank — Apr 2023 - Present
- Leading user research initiatives to uncover insights and improve user experience across digital platforms
- Collaborating with cross-functional teams to translate research findings into actionable design strategies
- Developing and managing UX research frameworks
- Presenting research outcomes to stakeholders to inform product development decisions
- Mentoring and guiding junior researchers to ensure quality research deliverables
- Conducting design sprint workshops with the product team
• UX Research Lecturer at TBC IT Academy — Mar 2023 - Present
- Creating syllabus
- Delivering UX research lessons and hands-on workshops
- Preparing assignments, mentoring students, and tracking progress
- Guiding practical projects on research methods and tools
• UX Researcher at TBC Bank — Mar 2022 - Apr 2023
- Conducting user interviews, surveys, and usability testing to gather actionable insights
- Collaborating with product and design teams to identify user pain points and improve product usability
- Analyzing qualitative and quantitative data to create user personas, journey maps, and research reports
- Supporting the development of design systems and ensuring user-centered information architecture
- Providing clear, data-driven recommendations to improve product performance
• Manager at Bank Of Georgia — Feb 2022 - Mar 2023
- Supervised daily branch operations, including cash flow, customer transactions, and compliance with banking policies
- Managed a team of 15 employees, providing training, performance evaluations, and leadership to ensure high-quality service delivery
- Resolved escalated customer issues, maintaining a strong focus on customer satisfaction and retention
- Increased operational efficiency by implementing process improvements and meeting branch performance targets
- Collaborated with senior management to execute strategic initiatives and achieve financial goals
• Banking Operations Specialist at Bank Of Georgia — May 2017 - Mar 2018
- Handled customer transactions, including deposits, withdrawals, and account inquiries, with accuracy and efficiency
- Managed cash operations, ensuring daily balances and compliance with banking policies
- Delivered excellent customer service while promoting financial products and resolving client concerns
• IT Service Specialist at Comp Service — Sep 2010 - Apr 2013
- Hardware and Software IT services
- Network and Internet setup
- IT Consulting
- Mentoring IT students
