TALENT-66488

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€

Contractor

Employee

hour

$ 13

Not available

$ 2100

month

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Professional Summary

Candidate with 4 years of experience in IT services, digital marketing, supply chain, and customer success management. Skilled in delivering custom software solutions, optimizing digital marketing campaigns, and providing strategic guidance in digital policy. Proven ability to manage end-to-end project lifecycles, develop business strategies to drive sales growth, and ensure client satisfaction. Strong expertise in logistics coordination, resolving shipment issues, and maintaining effective communication with customers. Demonstrated ability to analyze performance data to optimize processes and achieve successful outcomes across industries such as advertising services, supply chain, and transportation.

Video of Talent

Portfolio

Education

East European University / Masters of Digital Management, Business and engineering

Oct 2022

Tbilisi State University / Bachelor's degree, English Language and Literature

Sep 2016 - Jul 2020

Certifications and Trainings

Performance Marketing Basics - Affise

Google Ads Video Certification - Google

Global Privacy and Data Protection - KnowBe4

Fundamentals of Digital Marketing - Google Digital Garage

Your Role: Internet Security and You - KnowBe4

KnowBe4 Security Awareness Training - KnowBe4

Experience

Digital Account Manager

Industry: IT Services and IT Consulting

May 2022 - Present

Develop and deliver custom software solutions tailored to client needs.
Manage all phases of the software solution lifecycle, from research to support.
Provide cloud management services to enhance operational efficiency.
Offer outsourcing solutions to streamline client operations.
Ensure continuous support and maintenance for implemented systems.

Digital Account Manager

Industry: Advertising Services

May 2022 - Present

Member of the Board of Advisors

Industry: Digital Policy

Oct 2022 - Present

Transcriptionist

Industry: IT Services and IT Consulting

May 2023 - Jan 2024

Customer Success Manager

Industry: Supply Chain, Logistics

Nov 2021 - Jun 2022

Developed a business plan and sales strategy for the market to achieve sales goals and profitability.
Maintained accurate records of all pricing, sales, and activity reports submitted by Account Managers.
Maintained contact with all clients in the market area to ensure high levels of client satisfaction.
Reported daily on sales activities and performance metrics.
Conducted prospecting calls, scheduled appointments, delivered presentations, prepared proposals, and closed sales deals.

Customer Success Manager

Industry: Truck Transportation

Dec 2019 - May 2021

Managed daily reporting and resolved issues with shipments.
Communicated with customers via calls and emails on daily bases.
Coordinated logistics and freight operations to ensure timely.

Projects