Business Analyst

Experience

• Chief Product Owner at Global Assistance Georgia - Vienna Insurance Group — Nov 2021 - Present

• Identify problems to solve for auto assistance solutions (Mobile and web client-facing apps) and recommend strategies to drive more online interactions, better customer experience, and operational efficiencies.
• Work with Service, Billing, and Payments partners to understand business requirements, align on technical approaches with IT partners & monitor KPI impacts.
• Collaborate with digital peers and stakeholders to define MVP requirements for the delivery of self-service features and communicate roadmaps to stakeholders.
• Identify systems opportunities & pilot groups, measure & monitor KPI impacts, & build business cases for prioritization.

• Product Owner at MY.GE — Dec 2019 - Nov 2021

• Managing business development of biggest travel online platform in Caucasus region mytravel.ge.
• Responsible for the product vision, planning, design, usability, and quality of releases.
• Translating roadmaps into manageable product backlog, maintaining the prioritised backlog of user stories, features and defects.
• Analysing product metrics and trends to assess product health and improvement opportunities.
• Gaining a deep understanding of users and customers, identify and fill product gaps and generate new ideas that improve user experience and drive growth.

• Advisor at LEPL Environmental Information and Education Centre — Feb 2015 - Dec 2019

• Created Centre's strategy and action plan which held to reduce total expenses about 500K GEL.
• Managed 5 local and 8 International projects end-to-end.
• Defined growth strategy, hired software and marketing team, and set goals and expectations with stakeholders and project donors.
• Coordinated 'Environmental Information and Knowledge Management System' implementation in Ministry of Environment Protection and Agriculture of Georgia.
• Analysed 'EIKMS' system requirements, created system design concept and initial high priority feature list that satisfied legal, regulatory and donors requirements.

• Chief Specialist at Ministry of Environmental Protection and Agriculture of Georgia — Aug 2014 - Feb 2015

• Coordinated the development process of National Environmental Programme.
• Participated in the development of annual Action plan of Ministry of Environment Protection and Agriculture of Georgia.
• Created weekly reports to the government about activities of the Ministry.
• Coordination and monitoring the implementation of international commitments.
• Developed national environmental indicators based on international environmental recommendations.

• Assistant to the Deputy Minister at Ministry of Regional Development and Infrastructure of Georgia — Jul 2011 - Aug 2014

• Provide full organisational and administrative support to the Deputy Minister.
• Preparation of reports, speeches, presentations to the Deputy Minister.
• Control over fulfilment of orders of the Deputy Minister.