TALENT-83914
Tamar
Customer Service Representative
Senior
Georgia
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Connect with talent in 24 hours qualified by our recruitment team
Freelance
hour
€ 18
Not available
Salary
€ 2000
month
EOR / Payroll from
€ 199 month
Recruitment fee
1x salary
Professional Summary
Candidate is a Customer Service Leader with over 7 years of experience in customer support, team management, and operational leadership across global organizations. Skilled in improving processes, reducing Average Handling Time (AHT), and driving sales growth through effective training, coaching, and KPI management. Proven success in managing remote and on-site teams, developing training strategies, and resolving conflicts to enhance performance. Proficient in German and English, with strong communication and interpersonal skills. Certified Supervisor with experience in outbound sales, aviation projects, and cross-functional collaboration. Holds a Master’s in Governance and a strong academic foundation in media studies, political sciences, and journalism.
Video of Talent
Portfolio
Education
Tbilisi State University / Bachelor of Arts in TV-Radio Journalism
2003-2005
Free University,Berlin / Bachelor of Arts in Political Sciences
2007-2008
Potsdam University / Bachelor of Arts in European Media Studies
2008-2013
Hagen University / Master of Arts in Governance
2016 - Present
Certifications and Trainings
Experience
Supervisor
Industry: Outsourcing and Offshoring Consulting
July 2023 - Present
Operational management
Training of new hires, coaching
Creating and managing team schedules, workflow
Reporting to HR and senior management
Helping to resolve employee issues and disputes
Conflict-management
Team KPIs (Key Performance Indicators) monitoring and management
Feedback and coaching
Conducting team training
Team-oriented training planning
Development of training strategies
Team Manager
Industry: Outsourcing and Offshoring Consulting
May 2018 - July 2023
Planning strategies to achieve team and company goals
Control of employees execute tasks and make changes when needed
Conflict-management
Operational management
Team KPIs (Key Performance Indicators) monitoring and management
Coaching, feedback, and guidance
Facilitating team development
Collaborative training strategy formulation
Training program design
Assistant Reporter
Industry: Broadcast Media Production and Distribution
Apr 2011 - Jun 2011
Researching the actual information/sources
Creating a list of relevant topics
Discussing the obtained information with the team
Making the appointments for the reports
Creating the report and shaping it for the news
Projects
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