Operations Manager

Candidate is an Account Manager with 2 years of experience in managing operations and driving process improvements in the consumer services and outsourcing industries. Skilled in enhancing productivity, optimizing team performance, and managing client relationships. Has a proven track record of improving KPIs, establishing scalable processes, and leading teams to achieve operational goals. Experience includes managing large teams, streamlining operations, and ensuring high-quality service delivery. Expertise in driving continuous improvement and developing strong partnerships through effective support initiatives and marketing actions. Proficient in using data-driven insights to guide decision-making and enhance overall team efficiency.

Tbilisi State University / Bachelor's Degree, Economics

Smart Academy / Agile - SCRUM framework

Sr. Account Manager

Industry: Consumer Services

Feb 2024 - Present

• Drive continuous improvement in productivity and quality, regularly enhancing KPIs.

• Maintain strong relationships with partners through scalable tools and effective support initiatives.

• Optimize visibility with partners through strategic marketing actions.

• Define and implement scalable processes to ensure long-tail partners' self-sufficiency.

• Work on KPIs for long-tail partners through communication and tech releases, ensuring top-tier service delivery.

• Manage a team of top-performing Account Managers.

Area Manager

Industry: Consumer Services

Jun 2023 - Jan 2024

• Managed staffing, schedules, and quality to support goals.

• Enhanced productivity and KPIs through performance improvements.

• Led Store Managers, setting expectations and driving performance.

• Implemented best practices across all MFCs and shifts, fostering collaboration and knowledge sharing.

• Utilized data-driven insights to identify and eliminate errors, successfully reducing business costs and optimizing performance.

• Collaborated with cross-functional teams, including HR, Category Management, Finance, and Safety, to develop and implement key initiatives.

• Ensured compliance with health and safety standards.

Operations Manager

Industry: Outsourcing and Offshoring Consulting

Jun 2022 - May 2023

• Managed day-to-day operations for a large social media company, optimizing team performance.

• Established KPIs, achieving 98% target efficiency by leading 100 team members.

• Conducted business and team performance analysis, providing insights for data-driven decisions.

• Created employee handbooks and improved on-boarding processes for better clarity and efficiency.

Team Manager

Industry: Outsourcing and Offshoring Consulting

Jun 2021 - Jun 2022

• Managed day-to-day operations for a large social media company, optimizing team performance.

• Established KPIs, achieving 98% target efficiency by leading 100 team members.

• Conducted business and team performance analysis, providing insights for data-driven decisions.

• Prioritized KPIs, coached the team to achieve excellence, and addressed performance gaps with collaborative action plans to improve quality.

• Created employee handbooks and improved on-boarding processes for better clarity and efficiency.