Customer Service

Candidate has extensive experience as a Customer Representative, with responsibilities that included handling calls and emails related to schedule changes, name corrections, rebooking, and cancellations for German-speaking customers. The candidate has worked with partners such as Booking.com, mytrepte, C 24, and other travel agencies in the Austrian, German, and Swiss markets. Previous work experience includes locksmith services, where the candidate took customer information for car keys and housekeeping services, managed relationships between venues and couriers, and dealt with customers. Starting as an English-speaking representative and later transitioning to a German-speaking role demonstrates language proficiency and adaptability. The candidate also has international experience, having lived in Germany and participated in the Erasmus language program, which provided valuable cultural insights and further language skills.

Tbilisi State University / Bachelor's degree, Law

2023

German Speaking Customer Representative

Industry: IT Services and IT Consulting

Nov 2023 - Present

• We support all flight reservations from booking.com. 

• Answer telephones and emails. 

• Have knowledge of GDS portals such as Saber Amadeus and Galileo.

Internship

Industry: Pharmaceuticals

2023

• An internship at the German pharmaceutical company provided me with invaluable business knowledge, research expertise, and communication skills. 

• Acquire the ability to organize events and phone calls, developed my proficiency in team communication. 

• Get knowledge into Biotech filed.

Customer Service

Industry: Software Development

2022 - 2023

• A Specialist in customer service for European nations

• I spent nearly a year working for the company, where I honed my customer service communication skills and learned to be quick and effective while also perceiving the urgency of duties.

Agent of Customer Support

Industry: Outsourcing and Offshoring Consulting

2021 - 2022

• During this year, I provided services to clients in the United States. 

• Recognized customer requirements and assisted them in utilizing particular features.

• Customer feedback was gathered for distribution to the product, sales, and marketing departments. 

• Actively listened to customers during calls in order to gain an understanding of their concerns or requirements and to determine the most effective ways to manage calls.

• Oversaw a substantial volume of incoming inquiries

Sales Agent

Industry: Undisclosed

2019 - 2020

• Developed and maintained positive relationships with clients and customers by maintaining consistent, professional, and upbeat communication. 

• Customers were informed of new products and promotions in an effort to boost sales. Employed wise. 

• Utilizing conservational, upselling, and sales techniques to determine sales seize opportunities with consumers and capitalize on them.