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Middle
Georgia
Candidate has extensive education and work experience in Germany, having studied and worked for several call centers and agencies there. Career continued in Georgia, targeting the German and Austrian markets in roles such as online marketing and cold calling. Sales and marketing experience spans both B2B and B2C environments, particularly in online marketing and insurance. Several CRM systems and calling tools, including Zendesk, YourCall, and Sound, have been effectively used to obtain leads. In an online marketing agency role, telephone sales of analysis, websites, advertising, social media services, and short videos were managed. New customer acquisition through phone, LinkedIn, and mailings was also handled, alongside the sales of training courses, SEO analysis, and online websites. Additional experience includes customer service for OTTO shipping services and complaint handling for Funke Medien GmbH. Extensive sales experience includes outbound and inbound sales for Vodafone, 1&1, O2, Deutsche Telekom, Ergo Direkt, and Deutsche Glassfaser. Responsibilities involved tariff changes, product sales, customer data matching, and customer retention. In the insurance, finance, and real estate sectors, sales and consulting services were provided, showcasing versatility and effectiveness across various sales environments.
The Technical University of Dortmund / Department of Mechanical Engineering, Enrolled for Master in Logistics
Apr 2013 - Jul 2018
University Bochum / Master in International Management
Mar 2009 - Oct 2012
State University of Tsereteli / Master of Economics
2001 - 2006
St. Ninos School (Central School)
1990 - 2001
Marketing Consulting
Industry: Undisclosed
Mar 2024 - Present
Telephone Sales
Industry: Advertising Services
Sep 2023 - Nov 2023
Acquisition of new customers via phone, LinkedIn, mailings
Qualifying new customers
Telephone preparation of prospects
Planning, as well as pre- and post-processing of appointments
Data Management
Industry: Undisclosed
May 2023 - Sep 2023
Data Maintenance for Online Shops
Telephone Sales
Industry: Undisclosed
May 2023 - Aug 2023
Sales of Online Websites
Customer Support
Industry: IT Services and IT Consulting
Feb 2023 - Apr 2023
Telephone and Email Customer Support
Project Management
Handling Online Marketing Matters
Back Office
Industry: Real Estate
Nov 2022 - Jan 2023
Office Tasks
Telephone and Email Customer Support
Experience with Zendesk, Lexoffice, Asana, and Lodgify
Coordination of Internal Company Activities
Telephone Sales
Industry: Undisclosed
Jun 2022 - Oct 2022
Sales of Sales Training by Markus Kempf (Sales Trainer) and Membership to Markus Kempf Academy (Sales Trainer)
Credit Allocation from Clearco Community to Online Shops
Telephone Sales
Industry: Undisclosed
Apr 2022 - May 2022
Sales of SEO Analysis to Medium-Sized Companies
Telephone Sales and Customer Service
Industry: Outsourcing and Offshoring Consulting
Apr 2021 - Mar 2022
Sales of OTTO Shipping Services, Outbound
Customer Service for OTTO Services, Inbound
Handling Complaints for Funke Medien GmbH, Inbound
Telephone Sales
Industry: Telecommunications
Feb 2021 - Mar 2021
Vodafone Plan Upselling, Outbound
Call Center Agent
Industry: Telecommunications
Feb 2019 - Feb 2021
1&1 Plan Changes, Sales of 1&1 Products, Inbound
Personal Plan Advisor, Sales of 1&1 Products, Inbound
Data Reconciliation of O2 Customers, Outbound
Customer Retention O2, Outbound
Call Center Agent
Industry: Telecommunications
Jul 2018 - Jan 2019
Deutsche Telekom, Project Voice Mail, Inbound
Ergo and Deutsche Telekom, Sales - Ergo Safe Home, Outbound
Ergo Direkt, Sales - Dental Supplementary Insurance, Outbound
Call Center Agent
Industry: Telecommunications
Nov 2017 - Jun 2018
Contact Center Agent for the project Deutsche Glasfaser.
Call Center Agent
Industry: Telecommunications
Oct 2016 - Oct 2017
Call Center Agent Inbound, Customer Service and Sales Of Deutsche Telekom products
Online Marketing internship
Industry: Undisclosed
Apr 2017 - Jul 2017
Webdesign in Wordpress
Search Engine Optimization (SEO)
Producing web content
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