Virtual Assistant

Candidate has a robust background in customer support and executive assistance within remote settings for companies based in Germany. They began their career as a logistics coordinator but swiftly transitioned to a role in customer support at a firm specializing in outsourcing and outstaffing. Due to their dedication and high performance, they were promoted to Customer Support Team Lead within three months, where they managed a team and maintained a high customer satisfaction score (CSAT) of over 90%. Building on their success in customer support, the candidate was further promoted to Executive Assistant, supporting the Investor Relations Department of a German investment fund. In this role, they handled CRM management, tax review and submissions, and managed meetings and calls. Notably, they played a crucial role in integrating a new CRM system, overseeing data migration from Excel and OneDrive to the new platform, which significantly improved operational efficiency during their tenure. Throughout their roles, the candidate has demonstrated a strong aptitude for technology, team management, and maintaining high customer satisfaction.

Azerbaijan State University of Oil and Industry / Bachelor's degree, Logistics and Transportation Engineering

2020 - Present

Executive Assistance

Industry: Outsourcing and Offshoring Consulting

Apr 2023 - Present

Remote

Germany

• Worked remotely for German fund manager for Investor Relations Department, supporting Sales and Post-Sales operations. 

• MS Office(Excel,Outlook,OneDrive)

• CRM Management

• Taxes - review and submission

• Meeting and Calls arrangements

Customer Support Team Lead

Industry: Outsourcing and Offshoring Consulting

Jan 2022 - Mar 2023

Remote

Germany

• Worked remotely as a Customer Support, later Customer Support team lead for a huge beauty goods Supplier in Germany.

• Zendeks, freshdesk, Jira management

• QA/QC operations

• Management of people

• CSAT maintenance (90%+)

Logistics Coordinator

Industry: Undisclosed

Jan 2022 - Nov 2022

Remote

United States

• USA outsourced employment, Bidding using Sylectus and direct connections via agents