Account Manager

Nikusha is an Account Manager with over 4 years of experience at Bank of Georgia, where he managed a large international client portfolio and led onboarding and acquisition processes. In his current role, he oversees a portfolio of approximately 900 international clients, working with individual entrepreneurs, business owners, directors, and CEOs. He is responsible for onboarding, activation, commercial communication, and client retention. He has successfully increased product adoption by 9% and reduced rejection rates by 30% through structured follow-ups and process improvements. Nikusha also collaborates closely with sales teams, ensuring smooth handovers after contract signing and supporting upsell and cross-sell initiatives. He has experience working with UK- and US-based clients and is comfortable managing multiple accounts simultaneously by prioritizing tasks based on urgency and maintaining structured communication workflows. Although he does not have direct telecom industry experience, he has a strong foundation in account management, acquisition, and customer lifecycle management within a corporate banking environment. He is open to transitioning from the corporate banking sector into a new industry and is comfortable with an initial on-site format transitioning to hybrid work. His notice period is one month. He has his own equipment and accepts the offered €1,300 net salary. He is structured, performance-oriented, and experienced in managing high-volume international portfolios.

Bachelor — Caucasus University

Business Administration

International Client Onboarding & Acquisition Team Coordinator — Jul 2024 – Present

Managed acquisition and onboarding of international clients, contributing to portfolio growth Conducted market research and strategy development to enhance client acquisition Improved customer retention by identifying and eliminating onboarding bottlenecks Strengthened cross-cultural communication processes to improve client experience Ensured regulatory compliance while resolving onboarding and operational issues Collaborated with internal teams to streamline client onboarding workflows Mentored junior team members during rapid scaling and increased client acquisition Enhanced client satisfaction and retention through process improvements

Customer Success Manager — Sep 2023 – Jun 2024

Managed client relationships in international trade and finance operations Executed foreign exchange and currency management strategies Supported cross-border financing and lending processes Led business development initiatives in collaboration with international teams Delivered tailored financial solutions to strengthen client loyalty and retention

Senior Operations Specialist — Apr 2023 – Sep 2023

Automated workflows, reducing administrative processing time by 30% using Excel Designed a courier earnings calculation model based on distance and hourly rates Built dashboards and reports (pivot tables, formulas, charts) for decision-making Led performance analysis projects focused on delivery efficiency and financial KPIs Improved operational processes through data-driven insights and optimization Supported onboarding, training, and coaching of junior team members

Operations Specialist — Oct 2021 – Jun 2022

Managed daily courier operations and logistics coordination Improved and scaled courier supply and operational capacity Ensured high service quality and operational efficiency Analyzed operational data to optimize performance and outcomes

Junior Operations Specialist — Oct 2021 – Jun 2022

Supported daily courier operations and logistics processes Contributed to courier acquisition and supply growth Assisted in maintaining operational efficiency and service quality