Customer Service Representative

Candidate is an education and language professional with 6 years of experience spanning teaching, curriculum development, customer service, and quality assurance. Skilled in German and History instruction, educational technology integration, and student engagement. Experienced in customer communication, content moderation, and event/media management, with strong proficiency in digital tools such as Google Workspace, Microsoft Office, Adobe Creative Suite, Canva, and Figma. Multilingual in German, English, Russian, and Spanish, with a proven ability to manage cross-functional tasks and support learning processes effectively.

Tbilisi State University / Bachelor of Arts in International Relations

Sep 2017 - Jun 20221

Tbilisi State University / Master Of Educational Sciences

Oct 2022 -  Current

German Language Teacher

Industry: Undisclosed

Sep 2023 - Current

• Designing and implementing lesson plans to teach students about the German language and culture.

• Developing activities to engage students in learning German.

• Assessing student progress and providing feedback.

Teaching Process and Quality Assurance Manager

Industry: Education

Feb 2023 - Sep 2023

• Educational Technology Integration

• Curriculum Development

• Training and Professional Development

• Teaching Process Evaluation

Media and Event Management Intern

Industry:Non-profit Organizations

Sep 2021 - Dec 2021

• Proposed creative event ideas and supported event planning/design

• Promoted events across social media channels with targeted communication

• Grew Facebook daily users from 1,000 to 5,000 through strategic scheduling and advertising

• Assisted the events planner in executing successful event

Customer Service Representative

Industry:Outsourcing and Offshoring Consulting

Oct 2019 - Mar 2023

• Processing of telephone and written customer inquiries (inbound)

• Comprehensive advice and clarification of customer queries

• Maintenance of customer and transaction data

Content Moderator

Industry: Software Development

Feb 2020 - Aug 2020

• Evaluated social media content (images, videos, text) against internal policies and criteria

• Selected and classified content in line with company guidelines

• Ensured accuracy and maintained high-quality standards in every review