Inside & Retail Sales

Experience

• Sales Development Representative at ACUPOWER LTD — 16/10/2022 – 11/11/2023

• Develop a deep understanding of the ERP software, its features, capabilities, and benefits.
• Identify and reach out to potential clients, including businesses looking to implement or upgrade their ERP systems.
• Respond to inquiries from potential customers, providing information and answering questions.
• Engage with prospective clients to understand their specific business needs and challenges.
• Work closely with pre-sales and post-sales teams to provide a seamless experience.
• Automation of sequences and various different tools in CRM for better outreach.
• Lead research and engagement.

• Dispatch/Customer Support/Shift Manager at DSPRO — 10/02/2022 – 10/10/2022

• Supervising and guiding team members to ensure productivity and efficiency.
• Handling incoming orders or service requests.
• Training and onboarding new team members.
• Handling and resolving customer or employee issues that arise during the shift.
• Recording and maintaining accurate records of customer interactions.
• Collaborating with other teams to escalate and resolve complex problems.
• Contributing to the improvement of support processes and systems.

• Salesman at Global Marketing Solution — 13/09/2019 – 17/11/2021

• Pitching
• Cold calling
• Email/telemarketing
• KYC
• Negotiations
• Understanding client needs and providing suitable product/service solutions.
• Articulating product features and benefits to potential customers.
• Utilizing CRM systems to track and manage leads and client interactions.
• CRM Management
• Automation

• Guest Services Manager/Administrator at Hotel Irmisa — 10/10/2018 – 21/08/2019

• Assist guests in booking tours and restaurant reservations.
• Build relationships with international clients via emails and calls, assisting them with room and hotel reservations.
• Work under pressure and multitask.
• Supervise and coordinate daily operations of the hotel.
• Ensure smooth check-in and check-out processes.
• Conduct regular performance reviews and provide constructive feedback.
• Conduct regular quality assurance assessments.
• Provide exceptional customer service to guests.
• Implement corrective actions to address any identified issues.
• Handle guest inquiries, concerns, and requests promptly and professionally.

• Sales Agent at Carfest — 07/08/2017 – 06/09/2018

• Listen to customers' needs, preferences, and budget constraints.
• Maintain an up-to-date knowledge of the vehicles in the dealership's inventory.
• Understand the specifications, features, and benefits of various car models.
• Negotiate with customers to reach a mutually agreeable deal.
• Prepare and review sales contracts and related paperwork with customers.
• Develop and maintain positive relationships with customers.
• Conduct product demonstrations to showcase vehicle features and benefits.

• Worker and Machine Operator at Tolia Ice Cream Factory — 10/01/2017 – 01/07/2017

• Operate the machines and their maintenance, keeping them in good working and clean condition.
• Overlook newly appointed operators and teach them how to properly operate the machines.
• Work under pressure and be a responsible, dedicated, and hardworking employee.