Professional Summary

This candidate is an accomplished business development professional with over seven years of experience spanning international business, partnership management, sales, and operations. With a strong academic background in international business and cross-cultural management, they have successfully led business development initiatives, managed client portfolios, and founded a hospitality business. Their expertise includes market research, negotiation, project management, and team leadership, complemented by multilingual proficiency and a proven ability to thrive in diverse, multicultural environments.

Video of Talent

Portfolio

Education

• M.S.c. in International Business and Cross-cultural Management at Haute-Alsace University, Mulhouse/Colmar, France — Completed

Certifications and Trainings

Experience

• Business Development Specialist at Zealous, Erevan, Armenia — 04.2021 – present

Plan, develop and oversee the overall business development strategy
Partnership management
Managing clients' portfolio
Market research
Identifying new development channels
Negotiate and follow-up deals
Communicate and build strong relationships with clients
CRM Set-up and follow ups
Business development reviews and reports
Internal and external event management (Digital, Tech-week)

• Operations Associate Intern at GuestReady Property Management Company, Paris, France — 01.2020 – 07.2020

Project Management
Customer Experience
Feedback Analyses
Innovative solutions
Communications
Creating invoices
Issue-Resolutions
Working with Airbnb and other online booking platforms
International team working
Working on Slack and Trello
Planning interventions
Team Building
Service Development
Organising and following up different missions with technicians and agents
Creation of touristic packages
Conflict Management
Collaboration with the Airbnb Resolution Center

• Operator on the production line (summer job) at PSA Peugeot Citroën Mulhouse, France — 06.2019 – 07.2019

Team working
Checking
Communication
International group collaboration

• Founder and Manager at Eden Hostel, Goris, Armenia — 05.2016 – 01.2019

Opened and managed a family business hostel based on research and business plan
Collaboration
Analyze Complex Problems
Strategic Communication
Accounting
Problem Solving
Organization
Tourism Management
Leadership
Innovation
SEO
Flexibility and Dedication on work
Hard working
Manage and implement Social Media campaigns

• Specialist at the Department of International Cooperation and Quality Assurance at GSU Goris State University, Armenia — 09.2016 – 09.2017

Coordinated Erasmus and capacity building programs
Found new EU partners
Participated in International conference in Kiev, Ukraine
Coordinated ERASMUS Program – HERITAG
Worked with people from diverse backgrounds
International Collaboration

• Sales Specialist in Syunik Region at Arpisolar company, Armenia — 05.2016 – 01.2019

Selling solar panels in Syunik Region
Sales
Innovation
Customer Service
Collaboration
Communication
Team Leadership
Negotiation

• Member of Youth Parliament of Armenia at Youth Parliament of Armenia, Yerevan — 09.2015 – 08.2017

Represented GSU in Youth Parliament of Armenia
Public Speaking
Team Working
Communication
Collaboration

• Student Council President of the faculty of Economics at GSU Goris State University, Armenia — 09.2015 – 08.2016

Team working
Leading
Communication
Decision Making

• Front Desk Administrator at Diana Hotel, Goris, Armenia — 07.2015 – 06.2016

Communicating with diverse people
Multitasking
Stress management
Process payments
Settle guest accounts
Attention to detail
Time management
Resolving complaints
Responding to guest concerns and questions

• QA Tester and Programmer at Instigate Mobile, Goris, Armenia — 06.2013 – 05.2014

Testing mobile apps for international companies such as Disney Land
Web & Mobile Technologies
Rational Analysis & Logical Thinking
Social Networking
Testing Tools & Techniques
Communication
Reporting
Project Management

Projects

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