Talent-22062
Talent-22062
Client Succes Manager
Middle
Turkey
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Professional Summary
Awais Faisal is an experienced professional with over five years of background in sales cycle management, client success, and account management, particularly within the healthcare sector. They have managed end-to-end client relationships, including onboarding, retention, and communication for both B2B and B2C clients. They also have experience working with U.S.-based companies, clients, and customers. Faisal has knowledge of CRM and project management tools such as HubSpot, Apollo, Trello, monday.com, ECW, and ZoomInfo, and is comfortable exploring new technologies.
Video of Talent
Portfolio
Education
Bachelor – Hacettepe University
Science in Chemical Engineering
Certifications and Trainings
Experience
Account Manager – 4D Interactive Anatomy (2023-02-01 – 2024-10-01)
Analyzed sales and marketing data for improved strategies.
Managed sales promotions and marketing strategies on different marketing channels.
Maintained relationships with clients, and found new ones by identifying needs and offering
appropriate services.
Improved sales processes to streamline client acquisition and onboarding strategies.
Delivered engaging sales presentations to new clients, explaining technical information in
simplified language to promote features, and increase the client base
Customer Relations Manager – One Behavioral Houston - TX (2022-06-01 – 2022-10-01)
Built customer relationships by responding to inquiries, identifying and assessing customers'
needs, resolving problems, and following up with potential and existing customers.
Conducted training and mentored team members to promote productivity, accuracy, and
commitment to friendly service.
Used eClinicalWorks to schedule and maintain providers' schedules.
Managed customer relations on an ongoing basis to maximize customer retention
Customer Relations Specialist – Texas Behavioral Health Houston - TX (2020-02-01 – 2021-08-01)
Maintained patient records in EMR/EHR software to facilitate information storage and retrieval.
Handled outbound and inbound calls to address patients' concerns.
Scheduled and maintained patient appointments in eClinicalWorks.
Assisted in patient check-in and insurance paperwork
Account Manager – APT Solutions (2018-12-01 – 2020-02-01)
Prospected new clientele through networking, cold calling, canvassing, and referrals.
Built and strengthened relationships with new and existing accounts to drive revenue growth.
Conducted demos about the current product, and upsold new products.
Marketing Intern – Shaukat Khanum Memorial Cancer Hospital & Research Centre (2018-07-01 – 2018-07-01)
Assisted with the development of event strategies and tactical plans to promote the
accomplishment of marketing goals.
Contributed to mock-ups, email campaigns and social media content
Shadowed professionals in different situations to increase my marketing knowledge
