Talent-21961
Talent-21961
Customer Servie Representative
Georgia
Book this talent
Connect with talent in 24 hours qualified by our recruitment team
Freelance
hour
€ NaN
Not available
Salary
€ NaN
month
EOR / Payroll from
€ 199 month
Recruitment fee
1x salary
Professional Summary
The candidate has 2 years and 7 months of experience in customer support, mainly focused on service desk, live chat, email, and ticketing systems using tools such as Jira, Service Desk, and Slack. She has not yet worked on calls but is motivated to gain this experience, believing verbal communication can often resolve issues faster and more effectively than templates. She has handled up to 10+ customers simultaneously during live chat, ensuring both speed and quality while maintaining professionalism even with difficult clients. Her strengths include multitasking, professionalism under pressure, problem-solving, empathy, and adaptability, as well as experience working with sensitive and confidential data. She is currently seeking a change because her current role no longer feels challenging, and she wants to grow, improve, and apply her skills in a new environment. She is comfortable with US business hours and night shifts, motivated to work independently in a remote setup, and already used to international collaboration through remote tools. She owns all necessary hardware, lives alone with no distractions, and is available full-time. Her salary expectation is $800 net, which is acceptable, and she has a 3-week notice period. Overall, she is a motivated customer support specialist eager to expand her experience, especially in calls, and is strongly driven by professional growth and new challenges.
Video of Talent
Portfolio
Education
Bachelor – Tbilisi State University
Faculty of Psychology, Education and Sciences
Certifications and Trainings
Experience
Service Desk Specialist – (2024-01-01 – )
Provided Technical Support: Delivered prompt and efficient technical support to end-users
ticketing systems, addressing IT-related issues and inquiries.
Incident Management: Managed and prioritized incoming service requests and incidents,
ensuring timely resolution and escalation when necessary.
Problem Resolution and Root Cause Analysis: Diagnosed and resolved complex technical
issues, performing in-depth root cause analysis to prevent recurring problems.
Tool Proficiency: Skilled in using various service desk tools (e.g., JIRA, Atlassian tools,
Superset, Backoffice, etc.) to log, track, and resolve issues effectively.
Collaboration and Escalation: Worked closely with IT teams and other departments to
escalate complex issues and ensure prompt resolution.
Documentation and Reporting: Maintained accurate records of issues, resolutions, and
follow-ups within the ticketing system, contributing to knowledge base improvements
Administrator – Elle Boutique Hotel ( – )
Managed guest reservations, ensuring smooth booking processes and optimal room availability.
Oversaw hotel readiness, coordinating housekeeping, maintenance, and staff to ensure all areas were prepared for guest arrivals.
Handled guest payments, including billing,invoicing, and processing transactions
accurately and efficiently.
Waitress/Supervisor – Tea House ( – )
Trained and Onboarded New Employees: Led training sessions for new staff, ensuring they
understood company standards, menu offerings, and customer service expectations.
Customer Service Excellence: Supervised front-line service, ensuring a high standard of
guest experience by addressing customer inquiries and resolving issues promptly.
Payment Management: Managed all customer transactions, including handling cash, credit
card payments, and maintaining accurate records for billing.
Facility Oversight: Ensured the entire dining area was properly stocked, clean, and ready for
service, coordinating with kitchen and housekeeping teams to maintain facility standards.
Team Leadership: Provided daily leadership and support to waitstaff, ensuring effective
communication and efficient service delivery during busy shifts
Live Support Specialist – Evolution Georgia ( – )
Provided Real-Time Customer Support: Delivered prompt and efficient assistance to
customers via live chat, resolving technical issues and inquiries.
Troubleshooting and Technical Assistance: Diagnosed and resolved a wide range of
technical issues, guiding customers through troubleshooting steps and providing clear
instructions.
Customer Issue Resolution: Managed and tracked customer issues, ensuring they were
resolved in a timely and effective manner while maintaining high satisfaction levels.
Collaboration with Teams: Worked closely with product, technical, and customer service
teams to escalate and resolve complex issues.
Documentation & Reporting: Accurately logged customer interactions, solutions provided,
and follow-up actions into the ticketing system for future reference.
Maintained Product Knowledge: Kept up to date with product features and updates to
provide accurate and current information to customers
