Professional Summary

Mariam is an experienced Client Success professional with 3 years in customer-facing roles, including positions as a Senior Customer Support Manager, Team Lead, and Learning Coach. She has a strong background in client relationship management, onboarding, and engagement analysis, with prior experience in the healthcare sector handling documentation and communication with medical departments. Mariam is highly tech-savvy, using HubSpot daily and proficient with tools such as Zoho CRM, JIRA, LMS, Planhat, Slack, and Google Workspace. She is adaptable to new systems, confident in professional English communication, and motivated by creating positive client experiences and long-term value.

Video of Talent

Portfolio

Education

BBA in Management –

Certifications and Trainings

Experience

Customer Success Manager – TripleTen ( – )

Serve as a middle manager at a leading tech company, overseeing my own team and ensuring their performance. Conduct 1:1 coaching calls, guiding clients through bottlenecks and milestones. Collaborate with cross-functional teams to optimize client experiences and success.

Customer Service Specialist – Pharmbills ( – )

Managed client inquiries, ensuring timely resolution and satisfaction. Provided administrative support and enhanced operational efficiency.

Customer Success Team Lead – Claim Justice ( – )

Acted as a mentor, fostering professional growth within the team. Demonstrated adept leadership by effectively managing a team of five members, ensuring optimal performance and project success.