TALENT-61716
Nikolozi
Customer Service Representative
Middle
Georgia
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Freelance
hour
€ NaN
Not available
Salary
€ 1690
month
EOR / Payroll from
€ 199 month
Recruitment fee
1x salary
Professional Summary
Candidate embarked on his professional journey in 2020, starting as a customer service representative at Majorel. Initially focusing on retail and e-commerce industries, he adeptly assisted customers with diverse issues ranging from order inquiries to technical difficulties. His proficiency in handling technical support queries led him to transition to the technical department, where he excelled in resolving issues related to defective products such as iPhones. One of candidate's notable strengths is his bilingual communication skills, enabling him to effectively engage with both German and English-speaking customers. This linguistic versatility has proven beneficial in delivering high-quality customer support across different language preferences. In addition to his customer service roles, candidate also thrives as a freelance graphic designer. This dual expertise reflects his multifaceted skill set and passion for both customer service and creative design work.
Video of Talent
Portfolio
Education
Georgian Technical University / Master's degree, Design
Oct 2023
Ilia State University / Bachelor's degree, Design and Applied Arts
Nov 2019 - Jun 2023
Komarovi Campus School
2014 - 2017
Certifications and Trainings
Digital Graphics Technologies / Graphic Contemporary Center
Feb 2023 – Apr 2024
Decorator and Requisitioner / Fourk Group
Jan 2023 – Mar 2023
Graphic Design Course / Unilab
Jul 2022 – Oct 2022
German Course / TU Clausthal
Jun 2013 – Aug 2013
Experience
Senior Multi-Channel Customer Service Representative
Industry: Outsourcing and Offshoring Consulting
Sep 2020 – Mar 2024
Georgia
Handling German and English speaking customer contacts, including responding to incoming phone calls and written correspondence
Social Media Manager
Industry: Professional Training and Coaching
Jan 2023 – Feb 2023
Germany
Designing and implementing social media strategy to align with business goals
Engaging with customers on different channels, B2B Sales
Graphic Designer
Industry: Undisclosed
Oct 2020 – Jun 2022
Germany
Creating customized graphics in Adobe Photoshop/Illustrator
Graphic Designer
Industry: Online and Mail Order Retail
Apr 2022 – May 2022
Germany
Creating illustrations and designs for books, calendars, stickers, posters, and some other products
Food Server
Industry: Hospitality
Sep 2019 – Nov 2019
Georgia
Receiving the order from the guest, providing information about the daily special offer and timely delivery
Preparation of the table, dishes and checks for total food costs and surcharges
Complete knowledge of the products on the menu and the rules of their preparation
Barista
Industry: Food and Beverage Services
Nov 2017 – May 2018
Georgia
Take orders while paying attention to details (e.g. preferences of coffee blend, dairy products, etc.)
Prepare beverages following recipes and serve prepared food according to customers requests
Receive and process payments (cash & credit cards)
Keep the bar area clean and comply with health and safety regulations
Projects
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