Customer Service Representative

Candidate embarked on his professional journey in 2020, starting as a customer service representative at Majorel. Initially focusing on retail and e-commerce industries, he adeptly assisted customers with diverse issues ranging from order inquiries to technical difficulties. His proficiency in handling technical support queries led him to transition to the technical department, where he excelled in resolving issues related to defective products such as iPhones. One of candidate's notable strengths is his bilingual communication skills, enabling him to effectively engage with both German and English-speaking customers. This linguistic versatility has proven beneficial in delivering high-quality customer support across different language preferences. In addition to his customer service roles, candidate also thrives as a freelance graphic designer. This dual expertise reflects his multifaceted skill set and passion for both customer service and creative design work.

Georgian Technical University / Master's degree, Design

Oct 2023

Ilia State University / Bachelor's degree, Design and Applied Arts

Nov 2019 - Jun 2023

Komarovi Campus School

2014 - 2017

Senior Multi-Channel Customer Service Representative

Industry: Outsourcing and Offshoring Consulting

Sep 2020 – Mar 2024

Georgia

• Handling German and English speaking customer contacts, including responding to incoming phone calls and written correspondence

Social Media Manager

Industry: Professional Training and Coaching

Jan 2023 – Feb 2023

Germany

• Designing and implementing social media strategy to align with business goals

• Engaging with customers on different channels, B2B Sales

Graphic Designer

Industry: Undisclosed

Oct 2020 – Jun 2022

Germany

Creating customized graphics in Adobe Photoshop/Illustrator

Graphic Designer

Industry: Online and Mail Order Retail

Apr 2022 – May 2022

Germany

• Creating illustrations and designs for books, calendars, stickers, posters, and some other products

Food Server

Industry: Hospitality

Sep 2019 – Nov 2019

Georgia

• Receiving the order from the guest, providing information about the daily special offer and timely delivery

• Preparation of the table, dishes and checks for total food costs and surcharges

• Complete knowledge of the products on the menu and the rules of their preparation

Barista

Industry: Food and Beverage Services

Nov 2017 – May 2018

Georgia

• Take orders while paying attention to details (e.g. preferences of coffee blend, dairy products, etc.)

• Prepare beverages following recipes and serve prepared food according to customers requests

• Receive and process payments (cash & credit cards)

• Keep the bar area clean and comply with health and safety regulations