Customer Service Representative & Virtual Assistant

Professional Summary

Candidate has a comprehensive and multifaceted background, particularly in roles requiring proficiency in the German language. They have served as an operations manager for a German-speaking customer service project, responsible for operational and quality Key Performance Indicators (KPIs). In addition to managerial duties, they have experience leading a team of 20, handling disciplinary and administrative tasks while ensuring quality standards. Their career also includes roles as a German tutor, aligning with their academic qualifications in German language and literature at both bachelor's and master's levels. The candidate's versatility extends to guiding and communicating with small and large groups, primarily native German speakers. They have experience in social media marketing for German health products, translating texts from German and English into Armenian, and from Russian into Armenian to support tour agencies with event planning and promotional materials. Their technological adeptness is demonstrated through their familiarity with tools such as Jira Service Desk, Power BI, and SharePoint for ticketing, data analysis, and document management. Overall, their diverse skill set and experience make them a valuable asset in roles requiring German language proficiency, leadership, and communication skills.