Professional Summary

Candidate is a customer support specialist with nearly 2 years of experience in customer-facing roles across e-commerce, digital education, and online entertainment industries. Skilled in managing customer inquiries via phone, email, and live chat, with a strong focus on delivering empathetic, high-quality support. Proven ability to coordinate with service and delivery teams, resolve complex issues, and maintain customer satisfaction under pressure. Experienced in multitasking across platforms and handling high-volume support environments. Familiar with tools such as Zendesk and Slack, with a demonstrated willingness to learn new systems, including Shopify and other CRM platforms.

Video of Talent

Portfolio

Education

The University of Georgia / Bachelor of Arts

2024 - Present

Certifications and Trainings

Experience

Customer Support Specialist – Online Casino

Industry: Undisclosed

Jul 2023 – Present

Assisting players with inquiries by providing timely responses via live chat, email, or phone.
Answering questions about games, bonuses, accounts, and payments.
Resolving technical issues like login problems or game malfunctions and reporting bugs.
Processing withdrawals and deposits by handling payment queries and escalating complex cases.
Providing information about promotions, explaining wagering requirements, and helping players claim bonuses.

Customer Service Specialist

Industry: Education

Apr 2023 – Jul 2023

Provided exceptional customer support to clients based in the UK, ensuring a high level of satisfaction and prompt resolution of issues.
Assisted English-speaking clients with inquiries, complaints, and service adjustments in a professional and empathetic manner.
Managed a variety of customer issues, including technical troubleshooting, billing queries, and account updates, tailoring solutions to meet individual needs.

Administrative Assistant

Industry: IT Services and IT Consulting

Oct 2022 – Apr 2023

Identified upselling and cross-selling opportunities to expand the client’s use of products/services.
Developed strategies to retain existing clients and reduce churn.
Met revenue targets for assigned accounts.
Worked closely with the sales team to transition clients from the prospecting stage to account management.
Collaborated with marketing to create tailored campaigns for specific clients.

Account Manager

Industry: Education

Mar 2022 – Oct 2022

Identified upselling and cross-selling opportunities to expand the client’s use of products/services.
Developed strategies to retain existing clients and reduce churn.
Met revenue targets for assigned accounts.
Worked closely with the sales team to transition clients from the prospecting stage to account management.
Collaborated with marketing to create tailored campaigns for specific clients.

Guest Receptionist

Industry: Hospitality

Jul 2021 – Mar 2022

Welcomed guests upon arrival with a friendly and professional demeanor.
Handled check-in and check-out procedures efficiently, ensuring all documentation was accurate.
Provided information about hostel policies, room assignments, and amenities.
Maintained records of guest information, payments, and reservations.
Processed payments, issued receipts, and handled cash or credit transactions.
Organized and updated front desk documentation, including daily reports and logs.
Promoted hostel-hosted events and activities to guests.
Assisted in organizing tours, social events, or cultural experiences for guests.