Account Manager

Tinatin has over two years of experience in account management, currently working in the factoring industry. In her role, she is responsible for collections, invoice processing, payment handling, and monitoring client accounts, including risk assessment. She has a strong background in client communication and relationship building, working with international clients across different markets. Tinatin particularly enjoys onboarding new clients and maintaining long-term relationships, demonstrating strong attention to detail and responsibility in her work. Her previous experience includes roles in content moderation and customer support, which further strengthened her communication and problem-solving skills.

Bachelors Degree —English Philology

 International Black Sea Univeristy

Account Manager — Jun 2025 – Present

• Process and verify invoices using Factor Fox software, ensuring accuracy and compliance

• Perform credit checks on freight brokers to assess financial reliability and risk

• Advise carriers on broker credibility and potential financial risks

• Manage USD payment postings and maintain accurate financial records

• Ensure consistency and accuracy across financial systems and documentation

Collection Manager / Account Manager — Dec 2024 – Jun 2025

• Managed accounts receivable and handled collections processes

• Monitored client accounts and invoice statuses on a daily basis

• Maintained B2B communication with freight brokers and carriers (USA & Canada)

• Conducted broker credit checks and provided risk assessments to clients

• Onboarded new carriers and supported account setup processes

Content Administrator Specialist — Sep 2023 – Present

• Verified and moderated user-generated product content (descriptions, images, specifications)

• Edited and improved product descriptions for accuracy and clarity

• Identified and resolved content issues, coordinating with relevant departments

• Ensured platform content met quality and compliance standards

Customer Support Representative — Sep 2023 – Present

• Provided customer support via email and other communication channels

• Delivered accurate information and tailored solutions to customer inquiries

• Identified alternative solutions to improve customer satisfaction

• Collaborated with internal teams to resolve issues efficiently

Private English Tutor — Jul 2023 – Sep 2023

• Delivered personalized English lessons tailored to student needs

• Improved students’ language skills through structured learning approaches

• Adapted teaching methods based on individual progress and goals