Professional Summary

Candidate is an IT professional with 2 years of experience in technical support, system administration, and troubleshooting. With proven expertise in diagnosing issues, managing servers, and delivering effective solutions, Candidate excels in providing excellent customer support and ensuring positive user experiences. Passionate about technology and committed to providing reliable service, has hands-on experience in maintaining system stability, resolving network and software issues, and managing user accounts via Active Directory. Additionally, Candidate has a solid track record of managing service requests for various devices, reinstalling operating systems, and updating software to ensure optimal performance.

Video of Talent

Portfolio

Education

BTU • Business and Technology University / Information Technology
Sep 2021

Certifications and Trainings

Experience

IT Support Specialist

Industry: Software Development

Mar 2024 - Present

Monitor and maintain server performance, ensuring system stability and uptime.
Provide technical support to employees, resolving issues such as network connectivity problems and system errors.
Assist with password recovery and user account management via Active Directory.
Troubleshoot hardware and software issues, ensuring timely resolutions to minimize downtime.

IT Support

Industry: Undisclosed

Jun 2022 - Nov 2023

Managed warranty and non-warranty service requests for a wide range of computer, office, and household equipment.
Diagnosed product issues to determine whether failures were covered under warranty or outside warranty scope.
Reinstalled operating systems (Windows, Linux) on PCs and Android devices, ensuring proper functionality.
Installed and updated drivers, software, and firmware to maintain device performance.
Provided technical support and troubleshooting for both hardware and software issues, delivering efficient resolutions.