Customer Service Representative

Candidate has extensive experience in customer support and logistics roles, showcasing a strong ability to manage diverse responsibilities and maintain high standards of service. As a Customer Support Agent, the candidate delivered exceptional customer service by promptly responding to inquiries and resolving issues. Constant communication with other departments was maintained to ensure customer satisfaction and address problems efficiently. In the role of Air Freight Agent, the candidate organized air shipments and managed the entire process from inquiry to delivery. Responsibilities included arranging shipments, preparing invoices, and ensuring smooth logistics operations, demonstrating the ability to handle complex logistical tasks. As a Tour and Travel Agent, the candidate managed VIP and luxury transfers in Switzerland, overseeing all aspects from the initial inquiry to final confirmation. This role involved organizing VIP transfers, handling invoices and payment links, and coordinating with the sales team. The candidate also provided bilingual customer service in German and English, highlighting proficiency in both languages and the capability to cater to high-end clients. Overall, the candidate's experience reflects a strong background in customer service, logistics, and bilingual communication, making them a versatile and valuable asset in various roles.

Public Administration Academy of the Republic of Armenia / Master of Business Administration - MBA, Marketing/Marketing-Management, allgemein

May 2022

Yerevan State University / Bachelor's degree, German Language and Literature

May 2020

Tour and Travel Agent

Industry: Travel Arrangements

Jun 2023 - Present

• Bilingual Customer Support: Delivered exceptional customer service in both German and English via phone calls, emails, and live chat, ensuring effective communication and resolution of inquiries.

• Customer Assistance: Assisted customers in arranging and booking luxury transfer services or car-at-disposal services, ensuring a seamless and personalized experience.

• Payment Processing: Sent payment links and invoices to customers, facilitating secure and efficient transaction processes.

• End-to-End Booking Management: Managed the entire booking process from initial inquiry to final confirmation, ensuring accuracy and customer satisfaction.

• Daily Service Coordination: Monitored daily services, maintaining regular contact with drivers and customers to ensure smooth and timely transfers.

Airfreight Agent

Industry: Truck Transportation

Feb 2022 - May 2023

• Working within a team to process RFQ and tender requests through current and third-party suppliers

• Identifying best routes and rates available communicating back through customers

• Customer credit checking

• Issuing transport documents in our and carrier & apos' systems

• Organizing Air shipments

• Liasing between Sales and Operations teams on potential and booked shipments to ensure a smooth hand over between rates and Operations

• Invoicing

• Rate and service negotiations with service providers to ensure best routing/rating options.

PandaMr Support Team German/English Customer Support Agent

Industry: IT Services and IT Consulting

Oct 2020 - Nov 2021

• Deliver customer service through online website in German/English

• Provide solutions to customers with the help of supervisors from different departments

• Provide detailed information about websites, procedures, payments and requests

• Organization of exhibitions, excellent customer service and detailed information for customers

German Teacher

Industry: Education

Dec 2019 - Sep 2020

• Taught German to children and adults, adapting teaching methods to cater to different age groups and learning styles.