Virtual Assistant

Candidate is a Customer Support and Operations professional with over 8 years of experience in telecommunications, outsourcing, and administrative support. Skilled in managing inbound customer inquiries via phone, email, and chat across multiple languages, with a strong ability to resolve issues, maintain databases, and ensure service excellence. Experienced in internal coordination, appointment scheduling, document preparation, and stakeholder communication. Proven expertise in data collection, electronic database management, and financial reporting for budget planning. Demonstrated ability to collaborate with partners and service providers, manage correspondence, and support operational leadership through report creation and task organization

Tbilisi State University / Master of Business Administration - MBA, Business Administration and Management, General

2013 - 2016

Tbilisi State University / Bachelor's degree, Banking and Financial Support Services

2009 - 2013

Customer Support Specialist
Industry: Outsourcing and Offshoring Consulting
Aug 2023 – Apr 2024

• Processing telephone and written customer inquiries (inbound).

• Providing comprehensive advice and clarifying customer concerns.

• Recording and maintaining customer, master, and transaction data.

• Working with customer-specific systems.

Data Administration and Management Specialist
Industry: Telecommunications
Mar 2022 – Apr 2024

• Collected and standardized all necessary information about the objects.

• Controlled facilities rented by the company.

• Prepared financial reports on monthly rents for budget planning.

• Managed electronic databases.

Assistant to the Head of Operations
Industry: Telecommunications
Oct 2020 – Mar 2022

• Coordinated internal and external appointments.

• Processed meetings and discussions before and after, compiling necessary documents.

• Communicated and cooperated with partners and service providers.

• Organized, distributed, and responded to correspondence.

• Created smaller reports independently.

B4B Support
Industry: Telecommunications
Jun 2016 – Oct 2020

• Handled phone calls, emails, and chats (in Georgian, Russian, and English).

• Clarified customer problems and provided relevant information.

• Forwarded calls to relevant departments when necessary.

• Recorded and maintained customer, master, and transaction data.

• Worked with customer-specific systems.