Customer Service Representative

Candidate has 2 years of solid experience in customer support and technical support, demonstrating a strong ability to assist customers with both technical and non-technical issues. In the role as a Technical Support Representative at a Swiss company, the candidate provided comprehensive support for a variety of technical problems. Responsibilities included assisting customers with issues related to internet connectivity, VPN problems, and troubleshooting for mobile phones, TVs, and other internet-connected devices. The primary language for support was German, though assistance was occasionally provided in English as well. Skills in troubleshooting, technical problem-solving, and customer communication were crucial in effectively resolving customers' technical issues. Additionally, the candidate worked as a Customer Service Representative for Amazon, handling customer claims related to package issues such as non-arrival and damaged goods. The candidate was responsible for managing first-level support inquiries, determining appropriate actions like processing refunds or arranging replacements, and conducting communications primarily through phone calls in German. Skills in customer relations, issue resolution, and process management were key in ensuring customer satisfaction and efficient resolution of claims.

University Sorbone Paris Nord / Master in Automatic Processing of Languages

Nov 2022 - Jul 2024

University of Tirana / Bachelor in German Language

Oct 2019 - Jun 2022

Customer Service Representative

Industry: Telecommunications

Oct 2022 - Jul 2023

• Customer service representative in the technical and billing department in one of the largest telecommunication companies in Switzerland

• Providing inbound customer care services to international clients

• Finding fastest and best solutions to customers

• Completing customer requests effectively and in time

Website Bugs Tester

Industry: Undisclosed

Sep 2022 - Dec 2022

German Teacher

Industry: Education

Sep 2021 - Jun 2022