Virtual Assistant

Candidate has gained significant experience in customer service over several years. They began as an intern in 2018 in the Procedure Division and Human Resources Department at a Hospitals and Health Care company, supporting internal operations and personnel management. In 2020, they transitioned to a customer service role, focusing on client interactions and service delivery until 2021. Subsequently, they moved to a customer service-marketing position in a retail company, where they combined customer support skills with marketing tasks. Currently, since 2022, the candidate works as a Travel Support Agent, providing specialized assistance in travel-related inquiries and support, communicating with clients in German via chats, mail, and phone, primarily serving clients from Germany and Austria.

Georgian National University (SEU) / Journalism

2015 - 2021

Tbilisi Public School 49

2003 - 2015

Travel Support Specialist

Industry: IT Services and IT Consulting

Nov 2022 - Present

Tbilisi, Georgia

Customer Service - Marketing Department

Industry: Retail Appliances, Electrical, and Electronic Equipment

Apr 2022 - Oct 2022

Customer Service Specialist

Industry: Undisclosed

Aug 2020 - 2021

Human Resources Intern

Industry: Hospitals and Health Care

Apr 2018 - Jul 2018

Call Center Operator

Industry: Undisclosed

Jun 2017 - Aug 2017

• Training - Service Plus

• Training - Customer Service Management