SAP Consultant

Candidate brings extensive experience in SAP solutions as a consultant and analyst, specializing in end-to-end project management within the IT services and consulting sector. Their role spans from post-sales client interactions to project installation and post-installation support. During the post-sales phase, the candidate engages directly with clients, understanding their needs, and tailoring SAP solutions accordingly. They refine and challenge client requirements to ensure alignment with business objectives. Conducting workshops to showcase SAP solutions, they facilitate client understanding and secure project agreements. With a background as an IT engineer, the candidate adeptly bridges technical and functional aspects. They write detailed specifications, guiding solution implementation based on client business needs. Employing the Scrum methodology, they manage projects from installation to production. Their recent promotion to project manager reflects their competency in overseeing SAP projects, including CRM, SAC, and SD modules. Post-installation, the candidate organizes training workshops for end-users and provides ongoing support and troubleshooting. They have experience with CRM, customer service, SAC, and SD modules, implementing solutions for diverse clients, including international collaborations in Mali, Portugal, and China. Their role underscores a deep understanding of technical and business aspects in IT consulting, managing complex projects with a client-centric approach and ensuring successful solution implementation and support.

SesamE University / Master of Science (M.Sc.) in Software Engineering 

2014 - 2018

Métlaoui Technical High School / College diploma (DEC) in Mathematics 

2011

Senior SAP Consultant and Analyst 

Industry: IT Services and IT Consulting

Sep 2021 - Present

Tunis, Tunisia

COFICAB Group

• SAP localization project, requirements gathering, configuration, data migration, testing and user training.

• OpenText VIM implementation, project scoping, configuration, integration, data migration, user training and performance monitoring.

• Successful deployment of SAP Analytics Cloud, requirements identification, implementation, data migration, report development, user scripting, creation of training materials and user training.

Enda Cash "Tunis-Tunisia" project

• SAP Service Cloud implementation, requirements identification, data migration, workflow configuration, rules validation, C4C configuration, report design, GO-LIVE preparation, user support and training.

Discovery Informatique & Discovery Intech “Paris-France”

• C4C implementation, requirements analysis, system configuration, integration development, data migration, workflow configuration, C4C and Emarsys configuration, report design, GO-LIVE preparation, user support and training.

Keita Group's "Bamako-Mali" project

• Successful deployment of SAP Sales and Service Cloud, requirements analysis, system implementation, integration development, data migration, workflow configuration, C4C configuration, report design, GO-LIVE preparation, user support and training.

Mande Groupe JIGIFA "Bamako-Mali" Project

• Led the implementation of SAP Sales and Service Cloud, similar to the Groupe Keita project, demonstrating proven expertise and consistent success in project delivery.

• Solutions: SAP Sales & Service Cloud (SAP C4C); SAP Emarsys Customer Engagement solution; SAP Analytics Cloud (SAC); SAP S/4HANA Sales; OpenText VIM for SAP Solutions; SAP Localization Workbench

• Work methodology: Scrum Agile (SAP Activate)

IT Consultant 

Industry: Information Technology & Services

Dec 2020 - Oct 2021

Tunis, Tunisia

• Missions for clients (Gucci, Yves Saint Laurent, Alexander McQueen, Balenciaga, Bottega Veneta, Brioni):

• Fast, efficient responses to customer support requests.

• Resolve software and hardware issues.

• Collaborate with cross-functional teams to analyze customer needs.

• In-depth analysis of existing systems and recommendation of solutions.

• Contribute to the development and implementation of new systems and applications.

• Train staff on hardware, software and procedures.

• Assessment of customer requirements and detailed documentation.

• Communication of insights and recommendations to stakeholders.

• Technical environment: Mongo dB/Robot 3T scripting, Postman/Open API(REST), GraphQl JavaScript, HTML5, CSS3, Angular, React, Bootstrap and Node.js Environment Swift, C, C++ and iOS

• Work methodology: Scrum Agile

Technical-Functional CRM Consultant 

Industry: IT Services and IT Consulting

Jun 2018 - Nov 2020

Tunisia

• Consultation for the customer on the SIEBEL CRM modules (Customer service, Salesforce, Marketing):

• Collection of the company's needs and proposal of solutions

• Siebel Configurations

• Define business requirements.

• Customize Siebel object definitions using Siebel tools.

• Administer the Siebel application and object manager components.

• Automate business processes using Siebel workflows.

• Integrate outbound web services.

• Siebel scripting and event management.

• Integrate the Siebel Data Quality module with Informatica Identity Resolution.

• Support for the correction of anomalies

• Unit tests

• Technical environment: Siebel Tools, Toad, SQL Developer, VMware, DBMS (MySql, Oracle), OS (Unix and Windows), XML and webservices

• Work methodology: Scrum Agile