Virtual Assistant

Professional Summary

Candidate brings a diverse background with experience in customer service and communication roles. Their journey began with an internship in a development company in Germany, where they honed their skills in handling professional interactions in German. Upon returning to Georgia, they transitioned into a role as a bilingual agent (proficient in German and English) in a company supporting booking and flight departments. In this role, the candidate demonstrated their ability to manage stressful situations and address customer issues effectively, particularly when dealing with agitated clients. Their experience equipped them with strong skills in calming and assisting customers, showcasing their professionalism and empathy in customer interactions.