Customer Service Representative

Candidate has had a dynamic career journey, beginning with their time in Germany before moving to Georgia. At an Outsourcing and Offshoring Consulting company, candidate gained valuable experience in customer support and service. Their roles involved handling inquiries, providing assistance, and ensuring client satisfaction through effective communication channels such as phone, email, and chat. They also collaborated closely with other teams to streamline processes and deliver seamless customer experiences. One notable project in their career involved working on an Amazon project, where they were deeply involved in customer support at every step. This included direct communication with clients, leading a team, and managing operations in German, showcasing their proficiency in multiple languages. Their role as a Customer Support Team Lead in a telecommunications company underscores their leadership abilities and strategic vision in managing a team to deliver exceptional customer service.

Akaki Tsereteli State University / Bachelor's degree, Law

2013 - 2016

Public School No. 1

2001 - 2013

Customer Service Representative / Team Lead

Industry: Telecommunications

2022 - 2024

Customer Service Representative / Team Lead

Industry: Outsourcing and Offshoring Consulting

2019 - 2021

Customer Service Representative

Industry: Undisclosed

2018

Shift Manager

Industry: Hospitality

2016

Gottingen, Deutschland

Manager

Industry: Restaurants

2015

Gottingen, Deutschland