Virtual Assistant

Candidate has a comprehensive and multifaceted background, particularly in roles requiring proficiency in the German language. They have served as an operations manager for a German-speaking customer service project, responsible for operational and quality Key Performance Indicators (KPIs). In addition to managerial duties, they have experience leading a team of 20, handling disciplinary and administrative tasks while ensuring quality standards. Their career also includes roles as a German tutor, aligning with their academic qualifications in German language and literature at both bachelor's and master's levels. The candidate's versatility extends to guiding and communicating with small and large groups, primarily native German speakers. They have experience in social media marketing for German health products, translating texts from German and English into Armenian, and from Russian into Armenian to support tour agencies with event planning and promotional materials. Their technological adeptness is demonstrated through their familiarity with tools such as Jira Service Desk, Power BI, and SharePoint for ticketing, data analysis, and document management. Overall, their diverse skill set and experience make them a valuable asset in roles requiring German language proficiency, leadership, and communication skills.

Humboldt-Universität Berlin / Master - German Literature

Apr 2018 - Aug 2018 

Yerevan State University / Master - World (Foreign) Literature

Sep 2016 - 2019

Yerevan State University / Bachelor - German Studies

Sep 2012 - Jun 2016

Operations Manager

Industry: Outsourcing and Offshoring Consulting

Sep 2021 - Present

• Supervision of the team (14 directs)

• Conducting regular team meetings and one-on-one discussions/feedbacks

• Shift change, vacation

• Analyzes and daily minings

• Ensuring compliance with service levels, productivity and other KPIs

Team-Manager

Industry: Outsourcing and Offshoring Consulting

Sep 2019 - Aug 2021

• Supervision of the team (20 team-members)

Customer Service Representative

Industry: Outsourcing and Offshoring Consulting

Aug 2019

• Processing customer inquiries

Team-Lead

Industry: Telecommunications

Nov 2018 - Jul 2019

• Supervision of the team

• Implementation of training and coaching

• Shift changes and monitoring (Real time management) 

Co-founder of the Publishing house

Industry: Publishing

Mar 2019

• Translation of books

• Correction of the texts

• Publication of the books

Intern in the office of MP Deutscher Bundestag

Industry: Public Sector

Apr 2018 - Aug 2018

• Processing the petitions

• Responding to citizen inquiries

• Preparation of necessary materials for committee meetings 

Tour Guide

Industry: Museums, Historical Sites, and Zoos

Jun 2015 - Nov 2017

• Accompanying the German-speaking groups

• Translation and interpreting for international guests