Customer Service Representative

Candidate has experience in the travel industry, particularly with platforms like Booking.com and TripAdvisor, where they assisted partners and clients with travel bookings and inquiries, enhancing their customer service and problem-solving skills. In the e-commerce sector, they worked as a Customer Service Representative, helping online store customers navigate the platform, addressing their issues and requests, and ensuring a seamless shopping experience. As a Virtual Administrative Assistant specializing in Supplier Relations, the candidate conducted market research, contacted suppliers to verify availability, pricing, shipping dates, and quality of parts or machines, reported and requested quotes from suppliers, set margins, and proposed competitive offers to customers. Their skills include supplier communication, market research, pricing strategies, and offer negotiation, ensuring the best pricing and minimal lead time for customers.

Batumi Art State Teaching University / Cultural Management

Sep 2021 - Jun 2025

Administrative Assistant

Industry: Facilities Services

Jun 2023 - Present

• Developed and implemented a comprehensive supplier evaluation system, resulting in a 20% increase in the quality of products received from vendors.

• Managed pricing negotiations with suppliers, achieving an average cost reduction of 15% across all product categories.

• Conducted market research to identify new manufacturers and suppliers, resulting in a diversification of the vendor base and reducing reliance on a single source by 30%.

• Effectively managed administrative tasks for multiple departments, maintaining an organized system that increased efficiency by 15%.

Sales Agent

Industry: Real Estate

Jan 2023 - Jul 2023

• Marketing listings: Helped clients, sellers, and buyers to purchase properties for the right price Developing relationships

• Maintained positive relationships with attorneys, mortgage lenders, and contractors to whom clients may be referred

• Determining client needs: Identified the most detailed clients' needs and financial abilities to propose suitable solutions

• Narrowing down the target audience and building buyer personas that helped to connect corresponding properties to clients' desires

German, Russian and English Speaking Customer Service Representative

Industry: Outsourcing and Offshoring Consulting

Oct 2021 - Mar 2023

• Ecommerce Customer and Seller Central

• Communication: Effective listening, active listening, and clear communication are crucial for ensuring that customers' concerns are addressed and resolved

• Empathy: The ability to understand and share the feelings of others, which helps in building rapport and providing tailored solutions to customers' needs

• Problem-solving: The ability to analyze situations, identify issues, and find solutions to customers' problems

• Adaptability: The capacity to adjust to different situations and maintain a high level of service, even in challenging circumstances

Content Moderator

Industry: Outsourcing and Offshoring Consulting

Mar 2021 - Mar 2022

• Knowledge or experience with screening content

• Strong attention to details

• Analytical skills

• Time-management skills

• Sharp analytical skills to determine user behavior in various online forums

• High cultural awareness skills

• Excellent communication skills, both written and verbal

• Strong critical thinking skills to deal with complex and ambiguous scenarios