Project Manager

Manoushak is an IT Project Manager with over four years of experience currently working at IT Space. He manages the end-to-end delivery of software projects, from discovery and requirements gathering through development and deployment, overseeing the full software development lifecycle. He has experience delivering projects across several industries including SaaS, ERP, e-commerce, fintech-related solutions, and HR management systems. In his current role, he manages three projects simultaneously, collaborating with cross-functional teams including developers, designers, and QA specialists. On some projects he also contributes to business analysis activities, working directly with clients to gather requirements, understand business goals, and translate them into technical solutions. Manoushak has experience working in agency/outsource environments, delivering solutions for external clients across different industries and countries.

Master of Business Management — Armenian State University of Economics

Bachelor of English language & Literature — Shirak State University

Business Analyst / IT Project Manager — Jan 2022 – Present

• Lead Agile delivery of SaaS, fintech, ERP, and e-commerce products, including Scan Me and HR Space.

• Improve team efficiency and ensure consistent on-time product releases.

• Optimize sprint planning and remove delivery blockers using Scrum and Kanban, improving turnaround time by 30%.

• Facilitate collaboration between developers, designers, QA teams, and stakeholders.

• Maintain 95% stakeholder satisfaction through effective communication and delivery alignment.

• Organize internal knowledge-sharing sessions and external workshops on project management.

Project Manager — Aug 2020 – Dec 2022

• Developed and managed 12+ educational projects, coordinating communication, materials, and feedback processes.

• Increased student enrollment by 17% and retention by 20% through improved project delivery and program structure.

• Applied Scrum methodologies to project execution, achieving 93% on-time delivery.

• Escalated project blockers to leadership for rapid resolution.

• Served as the main contact point for clients and contractors, managing updates, change requests, and pricing communication.

• Oversaw 600+ applications, enrollments, and surveys using tools such as Google Workspace, Trello, and Zoho CRM.

Business Analyst / IT Project Manager | Digital Pomegranate LLC — Aug 2018 – Dec 2022

• Translated stakeholder requirements into detailed technical specifications and product backlogs.

• Ensured alignment between business objectives and engineering execution for SaaS platform improvements.

• Led User Acceptance Testing (UAT) and defect management for automated billing system integrations.

• Coordinated communication between QA teams and clients to ensure smooth production releases.

• Standardized technical documentation and Agile workflows for internal software projects.

• Supported onboarding and training of newly scaled development teams.