UI/UX Designer

Experience

• Senior UX Researcher at TBC Bank — Apr 2023 - Present

• Leading user research initiatives to uncover insights and improve user experience across digital platforms
• Collaborating with cross-functional teams to translate research findings into actionable design strategies
• Developing and managing UX research frameworks
• Presenting research outcomes to stakeholders to inform product development decisions
• Mentoring and guiding junior researchers to ensure quality research deliverables
• Conducting design sprint workshops with the product team

• UX Research Lecturer at TBC IT Academy — Mar 2023 - Present

• Creating syllabus
• Delivering UX research lessons and hands-on workshops
• Preparing assignments, mentoring students, and tracking progress
• Guiding practical projects on research methods and tools

• UX Researcher at TBC Bank — Mar 2022 - Apr 2023

• Conducting user interviews, surveys, and usability testing to gather actionable insights
• Collaborating with product and design teams to identify user pain points and improve product usability
• Analyzing qualitative and quantitative data to create user personas, journey maps, and research reports
• Supporting the development of design systems and ensuring user-centered information architecture
• Providing clear, data-driven recommendations to improve product performance

• Manager at Bank Of Georgia — Feb 2022 - Mar 2023

• Supervised daily branch operations, including cash flow, customer transactions, and compliance with banking policies
• Managed a team of 15 employees, providing training, performance evaluations, and leadership to ensure high-quality service delivery
• Resolved escalated customer issues, maintaining a strong focus on customer satisfaction and retention
• Increased operational efficiency by implementing process improvements and meeting branch performance targets
• Collaborated with senior management to execute strategic initiatives and achieve financial goals

• Banking Operations Specialist at Bank Of Georgia — May 2017 - Mar 2018

• Handled customer transactions, including deposits, withdrawals, and account inquiries, with accuracy and efficiency
• Managed cash operations, ensuring daily balances and compliance with banking policies
• Delivered excellent customer service while promoting financial products and resolving client concerns

• IT Service Specialist at Comp Service — Sep 2010 - Apr 2013

• Hardware and Software IT services
• Network and Internet setup
• IT Consulting
• Mentoring IT students