TALENT-75277
Nika
Customer Service Representative
Middle
Georgia
Book this talent
Connect with talent in 24 hours qualified by our recruitment team
Freelance
hour
€ 7
Not available
Salary
€ 800
month
EOR / Payroll from
€ 199 month
Recruitment fee
1x salary
Professional Summary
Candidate is a Customer Support Specialist with 4+ years of experience in handling customer inquiries, resolving disputes, and ensuring seamless shopping experiences for online stores. With expertise in working with e-commerce brands, the candidate is proficient in using Zendesk and Gorgias to manage support tickets, process refunds, and optimize customer satisfaction. The ability to handle high-volume support and create self-service solutions has significantly improved operational efficiency.
Video of Talent
Portfolio
Education
Tbilisi State University / Bachelor’s degree in Business Management
2016 - 2020
Certifications and Trainings
Customer Support Fundamentals - Coursera
Zendesk Support Specialist Certification
Experience
Customer Support Specialist
Industry: Online Retail & E-commerce
Sep 2022 - Present
Handling customer inquiries via email, chat, and social media
Reducing response time by 40% through ticketing automation
Managing order issues, refunds, and dispute resolutions
E-commerce Support Agent
Industry: Dropshipping & Marketplaces
Mar 2021 - Aug 2022
Provided multilingual support for Amazon and eBay sellers
Developed a knowledge base to reduce repetitive inquiries
Assisted in handling logistics-related complaints
Junior Customer Support Representative
Industry: Online Marketplaces & Retail
Jan 2020 - Feb 2021
Responded to basic customer inquiries and escalated complex issues
Assisted with order tracking, cancellations, and product-related questions
Maintained accurate records of customer interactions in the support system
Projects
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