TALENT-75274
Nino
CRM Manager
Senior
Georgia
Book this talent
Connect with talent in 24 hours qualified by our recruitment team
Freelance
hour
€ 11
Not available
Salary
€ 900
month
EOR / Payroll from
€ 199 month
Recruitment fee
1x salary
Professional Summary
Candidate is a CRM Manager with 4+ years of experience specializing in developing customer engagement strategies, optimizing retention campaigns, and implementing CRM automation for e-commerce brands. With a strong background in email marketing, personalization, and data-driven decision-making, the candidate enhances customer lifetime value. Experienced in working with Shopify brands and marketplaces, successfully boosting customer loyalty and revenue through tailored marketing initiatives.
Video of Talent
Portfolio
Education
Caucasus University / Master's degree in Marketing
2016 - 2020
Certifications and Trainings
HubSpot CRM Certification
Salesforce Administrator Certification
Klaviyo Expert Program
Experience
CRM Manager
Industry: E-commerce & Retail
Sept 2022 - Present
Developing and executing CRM strategies for a global e-commerce brand
Increasing repeat purchase rates by 35% through personalized email campaigns
Automating customer segmentation and lifecycle marketing using Klaviyo
Customer Retention Lead
Industry: SaaS & Subscription E-commerce
Nov 2020 - Jul 2022
Managed customer loyalty programs and retention strategies.
Led a team of 5 CRM specialists to drive customer engagement.
Integrated HubSpot CRM and streamlined automation workflows.
Marketing Automation Specialist
Industry: Marketplace & Online Retail
Feb 2020 - Sept 2020
Created data-driven email and SMS marketing campaigns.
Implemented customer segmentation strategies to increase LTV.
Worked closely with product and data teams to enhance retention metrics.
