Professional Summary

Candidate is a Customer Service and Sales Specialist with over 7 years of experience specializing in client relationship management, account handling, and corporate sales across freelance, aviation, and HR industries. Proven expertise in delivering exceptional customer support, resolving complex issues, and driving client satisfaction through effective communication and strategic service delivery. Skilled in leveraging data to generate performance reports, optimize service processes, and provide actionable business insights. Demonstrated success in meeting sales targets, managing B2B relationships, and contributing to cross-functional collaboration. Adept at executing talent acquisition strategies, coordinating recruitment campaigns, and organizing networking initiatives. Strong background in CRM systems, strategic thinking, and operational efficiency, with a consistent focus on enhancing customer experience and organizational growth.

Video of Talent

Portfolio

Education

Free University of Tbilisi / Bachelor's degree, Business Administration, Management and Operations

2015 - 2018

Certifications and Trainings

Experience

Freelancer Customer Service Representative & Account Management

Industry: Freelance

Nov 2023 – Present

Providing outstanding customer service by promptly addressing inquiries and concerns.
Resolving customer complaints efficiently and professionally.
Educating customers on proper product usage and maintenance practices.
Maintaining accurate records of customer interactions, service requests, and resolutions.
Generating reports on service performance, customer feedback, and service trends.
Providing insights and recommendations to the hiring management for continuous improvement.

Corporate Sales Representative

Industry: Aviation

Feb 2018 – Jan 2022

Presented, promoted and sold services using solid arguments to existing and prospective customers.
Performed cost-benefit and needs analysis of existing/potential customers to meet their needs.
Established, developed and maintained positive business and customer relationships.
Reached out to customer leads through cold calling.
Expedited the resolution of customer problems and complaints to maximize satisfaction.
Achieved agreed upon sales targets and outcomes within schedule.
Coordinated sales effort with team members and other departments.
Supplied management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.