Customer Service Representative

Candidate is a multilingual Customer Support Specialist with over 4 years of experience in German-speaking customer service, administrative support, and intercultural communication. Specializing in second-level support, conflict resolution, and client interaction across educational and service industries. Demonstrated proficiency in handling complex customer inquiries, maintaining service quality, and delivering support solutions in fast-paced environments. Strong academic background in International Relations, German Studies, and Global History, with hands-on participation in interdisciplinary programs focused on cultural, political, and societal analysis. Skilled in Microsoft Office, communication tools such as Zoom and Teams, and digital platforms including Google Workspace. Known for analytical thinking, time management, and adaptability, with proven ability to collaborate effectively in both remote and in-person roles.

lia State University / Master’s Degree in Germany Studies – Culture, Politics, Society

2023 – Present

Free University of Berlin / Master’s Degree in Global History

2024 – 2025

lia State University / Bachelor’s Degree in International Relations with a Minor in German Studies

2018 - 2023

German Teacher

Industry: Education

Apr 2025 – Present

German-speaking Customer Support Representative

Industry: Outsourcing/Offshoring

Jan 2020 – Jul 2024

Administrative Intern

Industry: Education

Aug 2019 – Sep 2019