Virtual Assistant

Candidate with nearly 3 years of customer service experience, focusing on acquiring new clients and managing ongoing projects. Skilled in facilitating communication between tech teams and clients to ensure alignment on project goals and progress. Proficient in arranging calls and meetings to maintain clarity and effectiveness in communication. Experience includes working with tech industry clients across the USA, EU, and Russia, primarily conducting business in English, with occasional use of German. Expertise in leveraging platforms like LinkedIn, Upwork, and other professional networks to connect with clients and expand outreach. Strong background in client relations, project coordination, and international collaboration within the tech sector.

Yerevan State University / Master’s Degree in Administrative Translations

2021 – 2023

Yerevan State University / Bachelor's Degree in Cross-Cultural Communication

2017 – 2021

Customer Care Specialist

Industry: IT Services and IT Consulting

2021 - Present

• Engage with customers via various channels to address inquiries, resolve issues, and provide support promptly and courteously

• Develop a deep understanding of products/services to offer accurate information and guidance to customers.

• Solicit and relay customer feedback to relevant departments for continuous improvement.

• Handle confidential information and documents with discretion and maintain their proper organization

• Schedule and set meetings with the current and future clients

English Tutor

2018 - 2019

• Adapted teaching strategies and materials to accommodate students' individual needs

• Evaluated student progress through various assessment methods such as tests, quizzes, projects, and presentations, providing constructive feedback

• Delivered dynamic and interactive lessons that cater to diverse learning styles, fostering students' language proficiency, literacy skills, and critical thinking abilities