Customer Service Representative

Candidate is a Customer Support Specialist with over 4 years of experience specializing in multilingual customer service, technical support, and issue resolution across digital platforms. Skilled in managing high volumes of customer interactions via phone, email, and live chat in both German and English, with a strong focus on user satisfaction and service efficiency. Experienced in supporting large-scale international projects in sectors such as e-commerce and online travel services. Demonstrated ability to troubleshoot technical issues, guide customers through product usage, and escalate complex cases as needed. Brings additional experience from international seasonal work, offering strong adaptability and cultural fluency. Proficient in CRM systems and support tools, with proven success in fast-paced, high-volume environments.

Ivane Javakhishvili State University / Sociology and Political Science

Sep 2015 – Jul 2019

First Public School

Sep 2002 – Jun 2015

Customer Service Representative

Industry: Outsourcing and Offshoring Consulting

Nov 2019 - Present

Employee

Industry: Hospitality

2016 - 2019