Customer Service Representative

Candidate brings a wealth of experience gained over 7 months at an outsourcing and offshoring consulting company, primarily focusing on e-commerce projects, notably an online shop project linked with Amazon. Her role centered on providing comprehensive support to customers in German, showcasing proficiency in handling mails, calls, and chats effectively. Within this e-commerce context, candidate's responsibilities extended to addressing various customer concerns, particularly regarding payment methods and delivery issues. Her adeptness in navigating and resolving such cases contributed significantly to customer satisfaction and operational efficiency. Moreover, candidate's bilingual capability, fluent in both German and English, enriched her interactions with customers, enabling seamless communication and support across diverse linguistic backgrounds.

Kutaisi International University / Management 

2022 - Present

Kutaissi N1 Public school 

2009 - 2022

German Costumer Service Representative

Industry: Outsourcing and Offshoring Consulting

Jul 2023 - Jan 2024

Intern in PR Group

Industry: Higher Education

May 2023 - Jul 2023

Waitress

Industry: Restaurants

Jan 2023 - Jun 2023