Customer Service Representative

Candidate has built a multifaceted career across various industries, showcasing adaptability and expertise in customer-centric roles. Beginning in the gambling facilities and casinos industry, they started as a German-Language Live Chat Operator, swiftly progressing to Group Manager, where they led teams to ensure operational efficiency and service quality. Subsequently, as an Account Manager, they nurtured client relationships and managed accounts effectively, meeting client requirements consistently. Transitioning to the IT services and consulting sector, candidate excelled as a German-Speaking Customer Service Specialist, handling diverse responsibilities such as email communications, inbound calls, order processing, and e-commerce platform management. Their proficiency extended to managing transactions through platforms like PayPal, showcasing a comprehensive grasp of customer service operations. Lastly, their tenure at a real estate company as a Customer Liaison showcased their ability to engage directly with clients, providing valuable insights and support in the real estate sector. Their proactive approach to client engagement and property evaluation contributed significantly to enhancing client satisfaction and fostering long-term relationships.

Saint Andrews Georgian University / Bachelor's degree, Psychology

Sep 2015 - Jun 2019

Customer Liaison

Industry: Real Estate

Apr 2023 – Sep 2023

• I am responsible for direct contact with clients, offering a current evaluation of their property and providing support in the real estate sector. 

• I regularly engage to understand the current status of their property and ensure their needs and requirements are addressed.

Content Manager 

Industry: Outsourcing and Offshoring Consulting

Jun 2022 – Sep 2023

• Preparation of blog posts according to SEO Strategy.

• Placing products on the site and/or making changes.

• Preparing posts

• Translation of site content as needed

German Speaking Customer Service Specialist 

Industry: IT Services and IT Consulting

May 2022 – Sep 2023

• I handle email communications, respond to inbound calls, and process orders, invoices, delivery notes, and other order-related documents. 

• I have experience managing and listing products on platforms like EBay and Amazon. 

• I have experience with processing transactions through PayPal and handling fund transfers

B2C Customers Management Group Manager 

Industry: Gambling Facilities and Casinos

Jan 2021 – Nov 2021

• I think this company helped me develop and gave me experience in office work.

• First, I was a German-language livechat operator, then I became a group manager, and I also had experience working as an account manager.

Psychologist 

Self-employed

Mar 2020 – Nov 2020

• I had clients and helped them improve their mental health.

• Covid 19 - During the pandemic, I conducted online therapies based on my theoretical and practical experience.

Translator

Industry: Translation and Localization

Sep 2019 – Mar 2020

• I have translated texts, books and documents from English into German or vice versa. 

• I also have experience in translating from Georgian to German and German to Georgian.

Administrator

Industry: Undisclosed

Aug 2018 – Aug 2019

• My duty was to deal with administrative issues such as making phone calls, receiving and directing visitors, creating spreadsheets and presentations, cashier control.