Customer Service Representative

Candidate has extensive experience as a Customer Service Representative, assisting customers with product-related questions, feedback, and complaints. Skilled in processing and issuing product orders and service upgrades, handling customer inquiries quickly and accurately, and supporting customer satisfaction by addressing escalated complaints with diplomacy. Also manages confidential and sensitive data with discretion to reduce the risk of fraud and theft. In addition to customer service roles, worked as a tutor, creating a positive environment for students, collaborating with teachers, and facilitating communication between teachers and parents. Also has volunteer experience, having arranged and coordinated sporting events, demonstrating the ability to work effectively in team settings and manage event logistics. This diverse background highlights strong communication, organizational, and customer service skills.

Ilia State University / Master of English Philology, Anglistics

2023

Ivane Javakhishvili Tbilisi State University / Bachelor of Social Sciences in Psychology, Psychology

2017

Customer Service Representative

Industry: Undisclosed

Dec 2023 – Present

• Assists customers with product-related questions, feedback and complaints.

• Processes and issues product orders and service upgrades for customers.

• Addresses customer service enquires quickly and accurately.

• Assists in fulfilment of customer orders placed via email.

• Supports customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.

• Handles confidential and sensitive data with discretion, reducing risk of fraud and theft.

Tutor

Industry: Education Administration Programs

Sep 2023 - Oct 2023

• Tried to create a positive environment for students, so that they could feel safe, relaxed and could concentrate solely on building friendships with each other and their academic performance.

• Collaborated closely with teachers, provided on-site help to them when needed.

• Communicated regularly with parents, facilitated the communication between the teachers and the parents if such a need arose.

Customer Service Representative

Industry: Telecommunications

Jun 2020 - Apr 2021

• Assisted customers with product-related questions, feedback and complaints.

• Processed and issued product orders and service upgrades for customers.

• Addressed customer service enquires quickly and accurately.

• Assisted in fulfilment of customer orders placed via email, online and by telephone.

• Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.

• Handled confidential and sensitive data with discretion, reducing risk of fraud and theft.

EVS/ESC Volunteer

Industry: Education Administration Programs

Aug 2018 - Apr 2019

• Assisted in arranging sporting events with teachers and other schools.

• Coordinated with colleagues to plan and set up events, including sports day and competition events.