Customer Service Representative

Candidate has extensive experience as a German-speaking customer service representative. Began the career in 2013, initially selling products over the phone before finding greater success through email sales, which included upselling and cross-selling. Progressed to a team leader and coach, overseeing team performance and providing training until the company's closure. Subsequently joined another company, handling inbound calls, providing technical support, and making cross-sales by offering annual support packages, particularly assisting with antivirus software installation. During the COVID-19 pandemic, managed orders for an online site at a German company, helping older customers place orders, managing billing issues, and resolving problems related to missing or damaged orders. In the most recent role, provided comprehensive customer service in the sales sector, including consulting, technical support, complaints management, and handling billing and payment issues, along with cross-selling and up-selling activities.

Technical University of Georgia State University / B.A.

Sep 2003 - Oct 2007

Customer Support / Sales 

Industry: Outsourcing and Offshoring Consulting

Mar 2021 - Present

• Customer service in the sales sector

• Customer consulting

• Technical support / 1st LV

• Complaints management

• Sub-process support in SCM

• Billing & Payment

Team leader / B2B & B2C

Industry: Undisclosed

Oct 2018 - Mar 2021

• Teamleader in the B2B & B2C area

• Team Task Management for Teams

• Target performance and implementation of compliance metrics

• Onboarding and training of employees

• Cross-selling, up-selling

• Observation of market and sales trends

Sales Agent

Industry: Pharmaceutical Manufacturing

Oct 2013 - Oct 2018

• Sales Agent in the pharmaceutical sector

• Distribution of products

• Customer consulting

• Preparation of offers

• Conducting negotiations

• Customer acquisition