Business Development Manager

Candidate's professional journey has been marked by adaptability and diverse expertise. Beginning at Aramex, a US-based company, she initially contributed in customer service for the Georgian and Armenian offices, showcasing strong client interaction skills. Evolving within the company, she successfully transitioned to the sales team, eventually attaining the role of a senior sales manager. In this capacity, she demonstrated leadership by overseeing a team of sales professionals. Her career took a new direction as she joined a US-based manufacturing company, embracing a remote work environment. Here, the candidate showcased versatility by handling various responsibilities, including projects, customer service, and sales, underscoring her capability in multitasking and project management. Currently, as a Business Development Specialist at Purify Digital Limited, she specializes in both supply and demand sites within an affiliate network, with a particular focus on digital marketing. Her global outlook is evident in her experience spanning markets in the US, the UK, and Europe, showcasing her ability to navigate and contribute to diverse international business landscapes. Importantly, the candidate has proven herself in both B2B and B2C sales environments, demonstrating versatility and adaptability across different business models. 

Georgian Technical University / Business Administration

2018 - Present

University of Georgia /  Healthcare Management

2016 - 2018

#1 Tbilisi Classical Gymnasium High School

2004 - 2016

Business Development Specialist / Purify Digital Limited

Jan 2023 - Present

• Develop and execute a strategy for discovering and securing new business opportunities in accordance with the quarterly and yearly goals;

• Closes new business deals by developing and negotiating contracts;

• Identify key market opportunities and continue to expand our business partnerships globally;

• Evaluates, determines, and realizes quarterly business growth goals;

• Creates a business development database;

• Fosters beneficial relationships with business partners, potential clients, and business contacts;

• Collaborate with the account management team and stay up to date with the industry trends and business needs

Sales | Project Manager / Intrepid Sourcing and Services Limited

Remote

Jan 2022 – Feb 2023

Hong Kong

• Handling major projects via Linkedin;

• Managing projects related to apparel, electronics and plastics

• Managing Top customers

• Project management

Senior Sales / Aramex Georgia LLC

Sep 2021 – Mar 2022

• Handling TOP customers

• Training new employees

• Reporting

• Targeting new markets and turned leads into customers through active sales and negotiation techniques;

• Educating customers about billing, payment processing and support policies and procedures.

CMT Executive / Aramex Georgia LLC

Jan 2020 - Sep 2021

• Managing customer relationship to build impactful cooperation with customers, to cultivate loyalty, boosting customer satisfaction and growing revenue

• Proactively negotiated profitable contracts for all services to expand sales;

• Managing and following up with international transportation: Express postal services, Sea, Air and land freight shipments.

• Maintained attitude of continuous improvement and competitive approach to sales benchmarks;

• Doing Market research on monthly basis;

• Daily/weekly analytical reporting to verify customer production trends, possible customer leakage, service concerns and business opportunities.

• Following up on customer inquiries

Customer Service Executive / Aramex Georgia LLC

Dec 2018 – Dec 2019

• Attending customer’s enquiry by fulfilling their requirements, solving their problems, following up with their cases and updating them accordingly – Aramex Georgia and Armenia

• Managing to meet customer expectations

• Responding to all customer enquiries for improvement of their customer service experiences.

• Serving all customer enquiries in Georgia and Armenia

• Implementing and achieving customer service KPIs

• Invoicing and credit collection - Armenia

Manager / Hotel and Cafe Claude Monet

Jan 2017 - Nov 2018

• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of services.

• Prepared invoices for customers, accepted payments and processed refund and cancellation requests.

• Provided follow up on all calls with confirmations and dissemination of requested information.

• Social Media Management

• Booking Management

• Catering and add-on service management

• Customer Loyalty management